Permanent full time opportunity to support Metro North Mental Health (MNMH) to follow Metro North Health’s consumer feedback management processes that are critical to improving patient experience and the quality and safety of the Mental Health and alcohol and drug services provided.Job details Position status Permanent
Position type Flexible full-time
Occupational group Administration
Classification AO5
Workplace Location Brisbane - North
Job ad reference QLD/MH575189
Closing date 12-Jul-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Permanent full time
Contact person Rita Damore
Contact details (07) 3647 1334
Access theAbout the rolePermanent full time opportunity to support Metro North Mental Health (MNMH) to follow Metro North Health's consumer feedback management processes that are critical to improving patient experience and the quality and safety of the Mental Health and alcohol and drug services provided.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Manage a caseload of more complex feedback through knowledge of complaints management processes, which includes spending time taking telephone calls and meeting face-to-face with feedback providers and consumers.
- Identify issues for investigation, and develop action plans, including seeking information from key stakeholders, such as medical, nursing, and allied health practitioners.
- Facilitate and attend consumer feedback resolution meetings and identify and escalate consumer feedback issues to the Consumer Liaison Manager as required.
- Use negotiation and consultation skills to promote effective resolution to complex issues of concern and to foster sound relationships with consumers and key stakeholder groups within the agreed Health Service key performance indicator (KPI) timeframes of 35 days.
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging