AddressCompany description:
About Barwon Health
Guided by our values, Barwon Health is Victoria's largest regional health care service and is also the largest employer in the Geelong and surf coast region, employing over 8700 staff. Barwon Health's core facilities include the renowned University Hospital Geelong precinct in central Geelong, the McKellar Centre precinct in North Geelong, the innovative Sunrise Centre, Barwon Health North a vital services that includes child and family health support, renal dialysis, medical imaging, and urgent care. Four Aged care centres spanning the Region, Mental Health Services that are delivered through a number of programs across the Geelong and Barwon South West region. Community Health and Dental service and world renowned Research that that advances health and wellbeing for all. Explore all of our comprehensive services here.
Job description:
- Consumer engagement and customer service role in the Safety, Quality and Improvement Unit
Extend your career, gain invaluable experience
- Permanent part time position
About the facility
The Safety, Quality and Improvement (SQI) Unit's role at Barwon Health is to support and guide staff to provide the best possible care for our consumers and foster a culture of excellence. Unit responsibilities include:
- Clinical Governance and Risk Management
- Consumer Experience and Partnering with Consumer Advisors
- Monitoring and Implementing Healthcare and Clinical care Standards
- Clinical Auditing
About the role
This position will work as part of the Consumer Liaison team which is a patient facing service that receives and co-ordinates the response to feedback and complaints from consumers and their families. The Consumer Liaison Officer (CLO) is responsible for the facilitation and coordination of feedback and complaint investigation in order to achieve resolution of consumer concerns.You will have experience in a health setting and excellent listening and communication skills and strong negotiation and co-ordination abilities as you liaise with the clinical teams who investigate and participate in forming responses to the concerns raised. The aim is to address and resolve issues raised for the consumer and to identify opportunities for learning and improvement for the health service. The CLO also supports the Open Disclosure and Statutory Duty of Candour meetings associated with Serious Adverse Patient Safety Events.
If you would like a copy to the Position Description, please send an email to ***********@barwonhealth.org.au, with the job request ID and title. We'll get back to you as soon as possible.
Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.
About the culture
You will have the opportunity to be part of a highly skilled, professional, friendly and dedicated team who take pride in providing high-quality service. We promote positive, respectful relationships and strong, working partnerships in the workplace. Grow and develop your capabilities with Barwon Health's commitment to professional development.
What we offer
- Excellent working conditions with a high sense of job satisfaction
- Geelong and Barwon Health is an attractive destination with a sunny climate, notoriously laidback lifestyle and great pay rates
- Located in the centre of Geelong's CBD is an easy commute from all suburbs
- Access to employee wellness program
- A genuine community feel - we look after each other
- Wide range of professional development that enhances your careers
- Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast
- Attractive salary packaging benefits! Living Expenses capped at $9,010 which includes repayments on mortgages, credit cards, personal loans and rental payments and Meal Entertainment & Accommodation capped at $2,650 which includes food and drink consumed in a social or entertainment settings and some accommodation expenditure
To find out more about the Geelong region, visit our Moving to the Region page on the Barwon Health website.
Diversity and Inclusion
We believe in the power of diversity and inclusion. We celebrate the unique backgrounds, perspectives, and talents of our team members, fostering an environment where everyone feels valued and respected. Our commitment to diversity strengthens our ability to provide compassionate and equitable care to all individuals, regardless of their backgrounds, abilities and identities.
We are committed to providing positive employment opportunities and a workplace that promotes wellbeing, and welcomes applications from those who identify as an Australian Aboriginal and/or Torres Strait Islander person
We actively encourage individuals with disabilities and diverse backgrounds and identities to apply for our positions. Should you require any reasonable adjustments or support during the recruitment process, we are here to assist you every step of the way.
We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government's Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)
We are also proud to be Totally Smoke Free.
This role must be fully vaccinated for Covid -19 and influenza and meet the requirements of the Barwon Health immunisation policy.
