Consumer Liaison Officer

Consumer Liaison Officer

• Key member of the Patient Experience and Community Engagement team
• Work directly with consumers and carers to seek feedback and to acknowledge and clarify concerns
• Ensures that RMH listens to and partners with consumers, and effectively responds to feedback

The Consumer Liaison Team sits within the Patient Experience and Community Engagement directorate, with very close links to the Quality and Improvement directorate. Reporting directly to the Consumer Liaison Manager, the CLO will be well-supported within the team. This is a period of growth for the team, with associated opportunity to contribute to improvements in service.
Your new role:

• Liaise directly with consumers to receive feedback, ensuring equity of access to the feedback system
• Partner with the accountable clinicians / manager to manage a caseload and effectively respond to feedback
• Engage with the Statutory Duty of Candour process
• Build capability in feedback management across RMH
• Contribute to quality improvements with the service and RMH

About you:

• You have a genuine passion for listening to diverse voices, and for effective partnership
• You have a commitment to seeking resolution to challenging issues
• You have some hospital or health-related experience and are looking to develop further skills
• You have very effective communication skills

Benefits of working with us

• Career progression opportunities to suit your professional development goals.
• Work in a well-supported, growing team
• Salary packaging, onsite car parking and, close to public transport.

The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.
Interested?
If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.
For a confidential discussion please connect via the details below.
All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment and COVID-19 Vaccination prior to commencement.
Interviews for this position may commence prior to the closing date for this position.
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