Contact Centre Coordinator

Are you able to manage pressing priorities in a dynamic environment? A fantastic leadership opportunity has arisen at DEMIRS.Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours, working at home, in the field or in the office to help support you and get the best results possible for our community. Then the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is for you!Here at DEMIRS we value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. So, if you’re an innovative and forward-thinking individual who values collaboration and wants to contribute to the next big discovery in the mining sector, protecting our workers’ health and safety, protecting tenants and consumers, transforming energy supply and emissions, whilst rolling out new technology to deliver excellent customer service and achieve success, then DEMIRS is the agency for you.The roleAs a Contact Centre Coordinator, you will plan and lead the activities of the Contact Centre Team in the delivery of high quality and professional services. You will maintain excellent standards of customer services and builds high performing customer services teams and work systems.This role collaborates with the internal leadership team and external clients to create and sustain a strong customer centric culture. You would also provide leadership, mentoring, coaching and support to all team members. You will support the team by attending escalated calls and responding to complex and sensitive enquires.Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months.This position is located in ,Further informationPlease contact Mardie Christ , Manager Contact Centres on (08) 9021 9440 or visit . You can also keep up to date on DEMIRS achievements and activities by following us on .How to applyA detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following points:

• Demonstrated commitment to the achievement of a customer centric culture, ensuring the needs of the customers are met.
• Experience in leading a team and managing staff effectively.

In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS. If you have any questions about employment conditions or the application process, please contact Supriya Desai , Human Resource Officer on (08) 9222 0993 email .To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.Supporting diversity and inclusionDEMIRS is committed to building and maintaining an inclusive and supportive workplace. We welcome all to apply, however, preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally diverse backgrounds, people of diverse sexualities and youth. This helps us ensure our workforce is diverse, effective and forward thinking, and is supported by the Equal Opportunity Act 1984 (WA).We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusionReasonable adjustments will be provided during our recruitment processes and in the workplace so you can fully participate.CLOSING DATE: 4.00 pm on Thursday, 18 April 2024 (WST)Please ensure you allow yourself sufficient time to lodge your application online; as applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.We look forward to receiving your application and considering you for this exciting opportunity to join our team.