Contact Centre Representative

Contact Centre Representative

• Competitive hourly rate + Super + 17.5% leave loading
• Work from home 4 days per week after probation period
• Salary Packaging of up to $18,500

The opportunity

Silver Chain Group have multiple vacancies commencing 12th February for suitably experienced Customer Service Representatives to join our Contact Centre team in Osborne Park, WA. As one of the first points of contact, you will be responsible for providing outstanding service to our clients and internal customers with every interaction.

We are looking for Full Time, Part Time and Casual Contact Centre Representatives who are willing to work Monday to Friday between the hours of 8am and 6pm or 10am and 10pm. Hourly Rate of $31.38 (plus 25% loading for Casual roles) + penalties + super and salary packaging options.

Key responsibilities

• Deliver exceptional customer service with an empathetic and supportive attitude
• Creating peace of mind for our clients by providing exceptional service when handling inbound call enquiries
• Action any emergency calls efficiently whilst remaining calm
• Adhere to key performance indicators

Hours

Full-Time and Part-Time; shifts available between 8am-6pm or 10am -10pm Monday to Friday.

Casual roles; with a range of flexible hours available from Monday to Sunday including early mornings, evenings and weekends. Uni students encouraged to apply.

Training

You will be required to undertake 4 weeks of compulsory paid full-time training from Silverchain House in Osborne Park.

At Silverchain we are proud to support hybrid flexible working options. Once you have completed office-based training and we've set you up for success in the role you will be part of our hybrid work model, attending Silverchain House 1- 2 days per week and working the remainder of your shifts at home.

Start

12th February 2023 (non- negotiable)

*We cannot approve any time off during your compulsory full-time training weeks. If you have any leave booked during this period, we recommend you apply to our next intake.

About you

• Previous experience within a customer service environment
• Previous experience working in a Contact Centre desirable but not essential, as full training will be provided
• MUST hold a valid National Police Clearance or be willing to obtain one
• Strong attention to detail, excellent problem-solving skills and lateral thinking
• Experience working in a fast paced environment with a passion to deliver exceptional customer service
• Possess excellent work ethic and behaviour
• Ability to clearly communicate effectively with customers and stakeholders
• The ability to work from home through a reliable internet connection (equipment provided)
• Ability to pick up and learn new systems quickly

Benefits

• Competitive hourly rate + super + the ability to salary package up to $18,550.
• Discounted private health insurance with Medibank, nib and HBF.
• Option to purchase 1-2 weeks extra leave per year
• Paid parental leave of 12 weeks.
• Comprehensive health and wellbeing resources and support (including 3 annual mental health service sessions for you and your family).
• Leave loading payment on top of your annual leave.
• Subsidised gym membership with participating gym partners.

What is Salary Packaging?

Salary packaging (also known as salary sacrifice) is an Australian Taxation Office (ATO) approved benefit that allows you to purchase a variety of goods and services, as well as pay bills (including mortgages, rent or living expenses) for certain items with your pre-tax salary. Salary packaging is a way for using tax-free dollars, that means you could pay less tax and keep more of your income when you salary package.

How to apply

To submit your application, and to view a copy of the Position Description, click ‘Apply'.

Based on Silverchain Group Policy, you will be required to provide evidence of your COVID-19 vaccinations, including booster requirements, or evidence of an authorised medical exemption, to be considered for employment with Silverchain.

At Silverchain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

About Silverchain Group

For nearly 130 years, Silverchain has been a leading provider of high-quality health and aged care in the homes and across Australia.

Join our team of more than 4,500 staff, caring for more than 115,000 clients across Australia. We'll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.

Please note that unsolicited applications from agencies will not be accepted.

Under the Aged Care act 1997, successful candidates will be required to provide a satisfactory National Police Clearance prior to commencement.