Address Our client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for a Content Curator to join the team. The role: This role is responsible for gathering and curating relevant digital data, articles, images, and videos to be published for both internal and external customer facing articles. The role is a key to ensuring accurate and up to date information is readily available for all customer facing team members. You’ll deliver value and help us build our audience by making the shared content understandable to the average reader. Duties and Responsibilites:
Validate that the new and existing material/content by verifying the accuracy and relevance of resources
Check and update digital assets regularly and, if needed, modify their accessibility and security settings
Investigate, secure, and properly document permission clearance to publish data, graphics, videos, and other media
Develop and manage a system for storing and organising digital material
Convert collected assets to a different digital format and discard the material that is no longer relevant or needed
Investigate new trends and tools connected with the generation and curation of digital material
Working closely with the Insights Department to understand in-depth analysis of satisfaction survey results as well as raw customer feedback to identify areas of opportunity to improve customer experience, identification of issues which may be impacting customer experience and business operations and ensure knowledge base materials support customer enquiries and team member knowledge / understanding
Preparing and presenting feedback findings and recommendations to the business
Weekly reporting of content curation
Completing periodic mystery shopping interactions with Customer Service touchpoints to understand use of knowledge base, understanding of materials and gather feedback
About you:
Proficiency with MS Office applications
Adobe PS (Basic)
Adobe Premiere (Basic)
Strong verbal and written communication skills
Must be organized, able to prioritize tasks and take initiative
Highly motivated and ability to take ownership of initiative
Have a passion for customer service and enthusiastic about improving customer experience
Must be a team player
The benefits:
Generous discount on company products
Access to discounts and special promotions with retail partners
Hybrid working arrangement 4 days in the office 1 from home
Access to wellbeing platform
Heavily discounted gym membership
Onsite parking
Contact Juma on 0413 051 365 for a confidential discussion or APPLY NOW via the link
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