Continuous Improvement Specialist , Queensland Health

Join the Digital Partnership Team on a fixed term temporary full time basis for 6 months – with possibility of extension. You will deliver the continuous improvement model for customer interfacing functions, processes and service standards, and enabling quality customer outcomes; including developing business improvement opportunites, providing recommendations with a strong focus on customer service within eHealth Queensland

Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO6
Workplace Location Flexible
Job ad reference QLD/EHQDSB464228
Closing date 19-Jan-2023
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Fixed term temporary full time for 6 months
Contact person Hemi Tangihaere
Contact details 0404 170 438
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The role:

Reporting to the Release Manager, you will help drive a culture of continuous improvement across Digital Partnership Teams service delivery by ensuring all IT Service Management processes are developed and reviewed in line with best practice and integrate with each other to provide a consistent end to end service. You will also lead organisation-wide reviews of customer service standards to deliver improved customer outcomes.

In addition to this, you will be responsible for:

• Assisting employees and management to translate business requirements into detailed functional specifications, matching business process with system requirements to ensure end-to-end alignment
• Preparing required documentation identifying the current and future state of potential business improvements and facilitate approval by business owners for implementation
• Providing expert advice on the application of appropriate quality support, environmental and management techniques and facilitate improvements to processes by changing approaches and working practices

Are you right for this role?

To be successful in the role, you will have demonstrated working knowledge and application of ITIL, Lean and Agile methodologies and demonstrated knowledge and experience in business analysis and implementation of business quality improvement initiatives with the ability to identify, prioritise and conceptualise tasks which need to be undertaken and resource requirements to ensure desired outcomes are achieved.

Furthermore, you will have proven high level interpersonal, negotiation, consultation, oral and written communication skills with a diverse range of stakeholders to achieve tangible improvements.

About eHealth Queensland:

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:

By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a one page cover letter online today.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

Role Description

Application Kit

Application Kit

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