Address
Form of workEsteemed global financial institution
Fast paced corporate hospitality environment
Full time permanent role
Sydney CBD
Join our dynamic team in ensuring a seamless experience from start to finish. As part of our Reception and Hosting team, you'll rotate across locations, coordinate catering and equipment needs, and maintain our high standards of service delivery. Your role includes providing administrative support, addressing client feedback, and stepping up in the absence of management. Previous experience in hospitality or event management is a plus.
Here's a snapshot of your day:
- Manage guest arrivals and lobby hosting, ensuring a smooth and welcoming experience.
- Provide support to reception and switchboard teams, handling complaints, feedback, and maintaining service standards.
- Rotate across locations as needed, overseeing day-to-day operations and coordinating client requests.
- Arrange same-day catering, audiovisual, and equipment needs, meeting client requirements promptly.
- Assist with booking reservations, cancellations, and amendments via MRBS as per client requests.
- Support Guest Relations Executive with performance reviews and objective alignment for team members.
- Maintain and improve workspace operational standards, ensuring a conducive environment.
- Assist with administrative tasks and project work as required, including recruitment efforts.
- Skills and experience you'll need to thrive in this role:
- Strong organizational and time management skills with an impeccable attention to detail.
- Excellent verbal and written communication abilities, capable of engaging with individuals at all levels.
- Exceptional personal presentation reflecting our commitment to professionalism.
- Proficiency in complaint handling, adept at resolving issues effectively and efficiently.
- Experience in corporate settings or luxury hospitality, including event management, is preferred.
- Administrative proficiency in Microsoft Word, PowerPoint, Excel, Outlook, and Zoom is desirable.
- Commitment to workplace health and safety, ensuring compliance with all WHS policies and emergency procedures.
By fulfilling these requirements and responsibilities, you'll play a pivotal role in elevating guest experiences and maintaining a safe, welcoming environment for all.
What's in it for you?
- Valuable career experience working with a high-profile corporate client.
- Access to training, mentoring, wellbeing programs, corporate discounts and social events.
- Exposure to world-class facilities management services.
If you have a knack for organization, excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!
Please submit your up to date resume for consideration, and note that due to high volumes of applications only suitable candidates will be contacted directly.
People are the foundation upon which our success is built. Our company is diverse and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.
