Country Officer (Malaysia)

Job no: 0061809
Location: Kuala Lumpur
Role type: Full-time; Fixed-term for 12 months
Department: Students and Scholarly Services - Offshore Office
Salary: Negotiable commensurate with qualifications and experience

• Engage with students and families, showcasing the enriching student experience at the University of Melbourne.
• Spearhead student recruitment efforts in Malaysia.
• Brilliant benefits and a flexible hybrid work environment!

About the Role
An exciting opportunity is available to join the University of Melbourne as a Country Officer for Malaysia! In this role, you'll play a pivotal part in shaping the future of education by facilitating and attending various events such as education exhibitions, interview programs, seminars, webinars, and school visits across Malaysia. Your role will involve supporting current University representative activities, engaging effectively with prospective students and their families, and showcasing the enriching student experience at the University of Melbourne.
Based in Kuala Lumpur, you'll collaborate closely with our dynamic team and report directly to the Regional Manager for Singapore & Malaysia. This position offers a unique blend of autonomy and teamwork, allowing you to work both independently and alongside colleagues in Kuala Lumpur and Melbourne. Join us in making a meaningful impact in the lives of students and shaping the future of education in Malaysia.

Your responsibilities will include:

• Actively engage with students, parents, and agents for conversion activities.
• Support in the management of incoming enquiries from students via emails, phone calls, or the University’s CRM.
• Support the UoM Malaysia team in student counselling activities.
• Support the team in data collection and updates for various reporting purposes.

The role will require travel within Malaysia, Singapore, Melbourne, and occasionally to other countries.
Who we are looking for
We are actively seeking a dynamic and motivated individual with exceptional communication, organisational, and interpersonal skills to join our team and spearhead student recruitment efforts in Malaysia. Your proactive nature and strong initiative will serve as invaluable assets as you navigate this pivotal role, ensuring the continued success of our operations. You will demonstrate sound judgment, possess a deep cross-cultural understanding, and uphold a high level of ethics and personal integrity. Leveraging your comprehensive understanding of the Australian education system, you will significantly enhance your effectiveness in this position.

You will also have:

• A tertiary qualification in marketing, international relations, international business, or related field and/or relevant experience and training.
• Minimum 3 years' experience in university counseling or similar roles, engaging with students, parents, and counselors.
• Demonstrated proficiency in word processing, spreadsheet, and data management, including digital CRM systems.
• Highly self-driven with a proven track record of efficiently managing multiple projects concurrently in fast-paced environments.
• High proficiency in spoken and written English, with demonstrated experience effectively communicating across various roles.

For further information regarding responsibilities and requirements please refer to the attached PD.

Your new team – Offshore Office
An integral component of the University of Melbourne’s International strategy has been the development of two-or-three-person offshore offices in countries from which the University draws large numbers of international students. Currently, the University has offices in China (Beijing and Shanghai), India, Singapore, Malaysia (Kuala Lumpur), North America, and Indonesia (Jakarta). The offshore office staff are primarily focused on delivering student recruitment plans and is part of the University’s Student Recruitment team within Student and Scholarly Services.
The University’s offshore offices provide high-order representation and engagement for the University in their geographical areas of responsibility. They support the University’s marketing, student recruitment, and admissions functions by disseminating information, co-ordinating communication activities, and providing support to the University’s education representatives; they also support linkages and academic relationships with research, industry, and business institutions; they support alumni relationships, and they provide on the ground assistance to visiting University staff

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at hr-careers@unimelb.edu.au, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents:

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the role, please contact Elaine Lew at elaine.lew@unimelb.edu.au . If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

Position Description