Address
Form of work- Start Date: Tuesday 7th May 2024
- Location: Working from Home Role - Melbourne & Brisbane based applicants
- Permanent Full Time Role
About the role:
We are looking for a customer service and sales driven person to join our team to help liaise with our existing Bupa customers. Your main job is to chat with customers through inbound calls to help them find the perfect Health Insurance solution. In doing so, you will be trying to really delve into their current situation to see if any changes have occurred in their lifestyles which has led to changes in their Health Insurance requirements.
Your working week will require you to be available between Monday to Friday, between the hours of 8am until 8pm AEDT, working 38 hours per week. You will be working on a rotating roster that is provided 3 to 4 weeks in advance. This is a fully remote, work from home position which can be located nationwide within Australia. Whilst the role allows you to be working in the comfort of your home, it is important to note that this role is quite structured, with rostered shifts and break times.
This role also includes an optional overtime shift of 9am – 1pm AEDT on Saturdays.
A minimum requirement of this role is that you already have or can obtain internet that has a minimum download speed of 50mbps or greater.
We are looking for someone with:
- Amazing communication skills, both verbal and written so that you can really understand the customers’ needs and requirements
- A strong empathetic nature with a passion of helping our customers
- Previous experience in both customer service and sales in a related environment
- The ability to work not only autonomously but within a friendly and supportive team environment
- A mature attitude to your work with sensitivity to our customer’s confidential information
Our commitment to your development:
Get this role and for the first four weeks, you’ll be doing an awesome training program that’s going to fully set you up for success! The best part? You can do it all from home, no need to commute or anything, it’s all done online in a virtual classroom environment. We’ve got some super helpful e-learning modules, as well as some product and knowledge training lined up just for you. If you ever get stuck or need some extra help, we’ve got this awesome knowledge base system called “Know-It” that’s kind of like Bupa’s version of Wikipedia for health insurance. It’s seriously top-notch stuff!
About Bupa:
You can't be half-hearted when it comes to healthcare. From day one, Bupa has always been about providing easy access to the best possible care. Today this passion is reflected in everything we do.
It's the very foundation of our purpose of ‘helping people live longer, healthier, happier lives and making a better world’ and guiding us to deliver our global ambition ‘to be the world’s most customer-centric healthcare company’. And while we dedicate effort to these big things, we’ll continue to focus on the small things... the way we welcome every new person or customer, the buzz we bring to various places we work, the warmth we create in our Aged Care homes; and the way we strive to be extraordinary in the eyes of our customers, residents, and patients through every interaction.
Our culture is brought to life by people like you, every day, in everything we do. It's your passion and commitment that will enable us to grow and make our future bright. Are you ready to be at the heart of it?
Why work at Bupa?
We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, well-being, and futures.
- We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.
- To care for our customers, we must first care for our people. Bupa has launched Viva Healthier and Happier- our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health – from mental and physical, to financial, social and environmental wellbeing.
- We offer an additional annual leave day for you to focus on your wellbeing, as well as an additional volunteer day each you for you to give back to your community
Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.
To be considered please apply now! To learn more about working within our Bupa Contact Centre, click here for more information.
