About the Employer: Sumo Power is a proudly Australian owned and operated energy and internet service provider. Servicing customers on the Eastern seaboard of Australia, Sumo prides itself on delivering value products and the best prices. Our mission is to provide households and small businesses a best in class service experience and great value by offering electricity, gas and broadband services across Victoria and New South Wales.
About the Role
This is an operational role responsible for the day to day collections activity on internally managed delinquent accounts. Key responsibilities include:
- Case manage high volume residential and business accounts through a daily dialler
- Negotiate best outcomes enhancing cash flow opportunities
- Understanding of regulatory and payment difficulty obligations from a credit viewpoint
- Understanding of the disconnection for non-payment process
- Risk assessment analysis
- Identify and resolve diverse customer inquiries
- Basic understanding of credit concepts such as aged trial balance, DSO, doubtful debt provision etc
- Ensuring non-compliant customers are disconnected for non-payment while meeting compliance requirements
- Ensure collection processes are followed
- Partnering with Australia’s fastest growing utilities provider with a customer centric culture
- Refreshed South Melbourne office facilities
- Structured induction and training.
- Competitive salary package + monthly bonuses
- A supportive environment driven by teamwork
- A great entry level opportunity to grow your career
- Full time, Monday - Friday, work between the hours of 8:30am - 4:30pm
- High energy, social culture (awards ceremonies, monthly celebrations etc.)
- Opportunity to earn up to $10,000 p/a in bonuses and incentives
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