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SalaryWe give you a world of potential
An exciting opportunity has become available for a Credit Customer Service Representative to join the Computershare Utility Services (CUS) – Unitywater Revenue Operations Team based in Maroochydore.
Who are you?
- If you love customer service, and are prepared to go the extra mile for customers – we want to hear from you
- If you are looking for a place to work at with a fantastic culture, look no further
- We are open to applicants from diverse back grounds, including school leavers and university students
- An understanding of exceptional customer service
The position of Credit Customer Service representative forms part of the Revenue Operations Team. This team is responsible for many of the key activities for water accounts and customer service. This role involves contacting customers, maintaining, and updating their account data, also the processing of billing payments and assisting customers to pay their account via effective payment arrangements. This role performs Customer service and collections functions, however at other times you may be required to support the entire operations team.
Some of your key responsibilities will include:
- Contacting customers via Phone, SMS, Post or Email to set up payment arrangements, including hardship arrangements
- Undertake administrative activities, including system work queues.
- Ensure that all items are processed within client agreed time frames
- Adherence to all policies and procedures of both Computershare and the client
- Actively participate in team discussions, meetings, and other team forums, to impart knowledge and ideas that result in team decisions
- To be considered for this position, you will understand how to provide exceptional customer service.
- You must also be able to successfully multi-task
- A passion for providing quality and efficient customer service
- Can build rapport rapidly and effectively over multiple forms of customer communication
- Outstanding listening, oral and written communication skills for gathering and providing information from customers
- Excellent negotiating skills to ensure a satisfactory result for the customer and the business
- Strong administrative experience and attention to detail
- Strong computer skills
- Fast learner to adapt to multiple systems and processes
- A high level of initiative, tackling problems in a methodical and logical manner
- Excellent attention to detail
A company to be proud of
Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential
Rewards designed for you
Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.
Save for Your Future. We will support you along your retirement savings journey.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Employee Discounts. We’ve partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.
Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
A diverse and inclusive place to work
Computershare celebrates the diversity of our people, and we welcome applications from everyone.
We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
Covid-secure
We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.
