CRM Administrator

Join our team as a CRM Administrator! Seeking detail-oriented tech enthusiast to optimize our Procura system and drive success

About Us:
Established in 1982, Alzheimer’s WA (AWA) is a leading organisation dedicated to providing comprehensive care, support, awareness, and information for individuals living with dementia, as well as their families and carers. Our commitment extends to advocacy, education, partnerships, and the provision of person-centered support services. With services including day and overnight respite services in our four homes located in Perth, Mandurah, and Albany, we strive to make a positive impact on the lives of those affected by dementia.
Position Summary:
We are currently seeking a highly motivated and enthusiastic CRM Administrator. If you are a detail-oriented individual with strong technical skills and a passion for optimizing software systems to drive organizational success, we encourage you to apply for this exciting opportunity. Join us in making a positive impact on our organization's efficiency and effectiveness through the effective management of our Procura software system.
Duties of this position include, but are not limited to:

• Application Maintenance: Ensuring smooth operation of the Procura software system through regular updates and maintenance.
• User Access Management: Maintaining user access levels and security protocols to optimize system efficiency.
• System Maintenance and Management: Overseeing program, scheduling, and staff management within the system.
• Mobile Platform Management: Managing user access and accounts on the mobile platform.
• Document Design and Management: Designing and organizing documents with version control.
• Configuration Change Log Maintenance: Tracking and managing configuration changes for system integrity.
• Data Validation and Cleansing: Conducting regular data validation processes for accuracy.
• Finance, Payroll, and Accounting Processes: updating invoices/expenses accurately, efficiently managing vendor info, ensuring pricing compliance, supporting billing/month-end processes, and assisting with invoice/payment inquiries.

Selection Criteria:

• Minimum two years' experience as a System Administrator.
• Previous exposure to Procura and Alaya Care client services databases is highly regarded.
• Knowledge of service programs, especially NDIS.
• Understanding of scheduling and rostering practices in community services/aged care is preferred.
• Proficiency in computing skills with Microsoft Office Suite and data analysis.
• Strong conceptual and analytical skills with great attention to detail.
• National Police Clearance (within six months) or NDIS Worker Screening Check.
• Completion of COVID-19 vaccination protocol (3 doses).
• Australian working rights.

At Alzheimer’s WA, we offer:

• Competitive salary.
• Opportunity to salary package up to $15,900 per annum.
• 5 weeks of annual leave per year,
• 17.5% leave loading,
• Free Parking
• Flexible work environment.
• Employee Assistance Program (EAP), and
• On-going professional development.

Application Process
After application submission, candidates will be shortlisted and forwarded to respective hiring managers. Only suitable candidates will be contacted.
If you have questions about the position, or would like to see the full position description, you can email us at recruitment@alzheimerswa.org.au.
Please note: We reserve the right to close the position without notice.
At Alzheimer’s WA, we believe that we have an important role to play in promoting diversity, equality, respect and inclusion in our society. People from culturally diverse backgrounds are encouraged to apply.#StudyPerth