Crm Senior Business System Analyst

Broaden your career within one of QLD’s largest employers
Bring your Business System Analyst skills and knowledge to work as part of a dynamic team within a complex environment
Achieve a work-life balance with 36 hours/wk, purchased leave, WFH + more
Based at our vibrant campus
About UQ
As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.
Join a community where excellence is at the core of our culture, contributions are valued and a range of are available, such as:
26 weeks paid parental leave or 14 weeks paid primary caregiver leave
17% superannuation contributions
17.5% annual leave loading
Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
On campus childcare options
Cheap parking (from just $5.75 a day)
Salary packaging options
About This Opportunity
We are actively recruiting a Senior Business System Analyst to join our innovative team.
In this position, you will lead business analysis initiatives, focusing on the transformation of business requirements into strategic system designs for our large-scale ERP and CRM systems. Your responsibilities will extend to the broader enterprise applications portfolio, ensuring seamless integration and optimal performance.
Key responsibilities will include:
Be at the forefront of cybersecurity initiatives, promoting compliance with the Cyber Security Policy and ensuring adherence to established procedures.
Understand business needs, designing solutions to leverage cutting-edge technologies for long-term benefits, and collaborating with stakeholders to enhance business processes.
Assess feasibility, recommend innovative approaches, and translate business requirements into precise system specifications.
Project management of significant IT projects, resolving customer issues, providing senior technical advice and mentoring, and supporting testing and training activities are integral aspects of this dynamic role.
Liaise with business stakeholders to reduce risk footprint, ensuring compliance with legislative data retention requirements.
Complete data governance documentation such as Privacy Impact Assessments.
As a valuable team member, you may be called upon to undertake additional duties within the scope of your classification and in alignment with your skills, competence, and training.
Join us in driving excellence in technology and business processes at the University of Queensland.
This is a full-time, continuing position.
At HEW level 8, the full-time equivalent base salary will be in the range $108,975 - $122,176, plus a generous super allowance of up to 17%. The total FTE package will be up to $127,500 - $142,946 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.
About You
We are looking for an exceptional individual with a passion for business analysis and IT solutions. You will have qualifications and training equivalent to a postgraduate degree in IT, business, or related field (or significant progress towards such qualifications), or an equivalent combination of relevant experience and/or education/training. In addition, you will have:
Significant experience in business analysis and requirements gathering across ERP platforms, with the demonstrated ability to collaborate with stakeholders and peers to gather requirements, conduct analysis, produce solution designs, and prioritise delivery, in accordance with agreed service delivery expectations.
Exceptional analytical and problem-solving skills including the ability to conceptualise, establish and implement new initiatives and innovative solutions within a specified framework.
Demonstrated ability to design IT solutions within a large ERP platform, undertaking business process modelling, and data and systems documentation in accordance with industry standards.
Experience working within an agile development environment, and with software development lifecycle methodologies.
Excellent written communication skills, including the demonstrated ability to write clear and precise user and technical specifications.
Strong interpersonal skills, including the demonstrated ability to effectively mentor and provide technical leadership to other team members and to communicate and negotiate effectively with a diverse range of stakeholders to achieve outcomes.
Demonstrated ability to evaluate and provide recommendations on relevant emerging technologies, research, methodologies, and best practices and develop and deliver services that utilise best practice and appropriate technology to meet the University’s business requirements.
Ability to prioritise own workload, work independently and meet deadlines.
In addition, the following mandatory requirements apply:
Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
Background Checks: All final applicants for this position may be asked to consent to a criminal record and education check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Questions?
For more information about this opportunity, please contact Andrew Forbes, Manager, CRM & Records Management . For application queries, please contact stating the job reference number (below) in the subject line.
Want to Apply?
All applicants must upload the following documents in order for your application to be considered:
Cover letter addressing the ‘About You’ section
Resume
Other Information
At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on . We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be , , , , or . Accessibility requirements and/or adjustments can be directed to .
If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.
Applications close 22 March 2024 at 11.00pm AEST (Job Reference Number - R-32095).