Brisbane - Senior Business Analyst, Property Systems

Job Description:
About Us
Listed on the New York Stock Exchange, Civeo is a leading global provider of workforce accommodation solutions. Civeo Australia has over 9,000 permanent rooms under management in Queensland, New South Wales and Western Australia. In addition, Civeo Australia also operates approximately 9,000 rooms in client-owned properties in remote regions of Western Australia.
Your Role
As the Senior Business Analyst, Property Systems you will be entrusted with leading the analysis and design of complex business systems and processes. Leveraging your expertise, you'll collaborate closely with stakeholders from various departments to identify opportunities for improvement, define requirements and recommend innovative solutions.
Your ability to utilise use case analysis and effectively define and document business requirements, will be essential in driving the success of projects. Furthermore, your demonstrated expertise in business process modeling, IT project management and translating business requirements into functional and technical specifications will play a crucial role in ensuring the alignment of solutions with organisational objectives.
Additionally, your strong skills in eliciting and documenting user requirements, analysing requirements, testing, and suggesting process improvements will be vital in driving continuous enhancement and innovation.
About You
You will have a post-secondary degree or Diploma in Computer Science, Business, IT, or related field. With a minimum 3+ years' experience in systems analysis, preferably with JD Edwards or Hospitality systems, you will possess strong knowledge of technical business process analysis, system development life cycle process, and proficiency in workflow, process design, reporting, and data analysis.
Familiarity with hospitality systems like Oracle Simphony and Kiosk systems will be highly regarded, along with experience in supporting Property Management Systems and ERP applications such as, Oracle JD Edwards.
Working at Civeo
Civeo offers a range of great benefits to its employees, including:

• Flexible work arrangements.
• Education Assistance Policy and Employee Assistance Program; and
• Corporate discounts and rewards and salary sacrifice options for superannuation.

Civeo is a proud supporter of mutually beneficial partnerships within our communities, which is why we connect with Traditional Owners and First Nations Businesses, leading the way in sustainable partnerships. Aboriginal & Torres Strait Islander applicants are strongly encouraged to apply.
Responsibilities:
Primary Duties & Responsibilities
Strategy and Planning

• Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
• Provide input to design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.

Acquisition and Deployment

• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
• Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.
• Follow required internal processes for purchasing

Operational Management

• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
• Provide input to system design proposals.
• Ensure compatibility and interoperability of in-house computing systems.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
• Provide orientation and training to end users for all modified and new systems.
• Provide guidance and/or instruction to junior staff members.
• Assist as a member of the On Call team on a rostered basis.
• Work with Vendors on the maintenance, support and enhancement of new and existing systems
• Be able to travel interstate regularly
• To ensure all health, safety, quality and environmental standards and legislation are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near miss events.

Qualifications:
Skills, Knowledge & Experience

• Ability to understand and apply financial terminology and systems
• Proven experience in support and implementation of software and hardware solutions, systems, or products.
• Working knowledge of network and PC operating systems.
• Working knowledge of current network hardware, protocols, and standards.
• Support exposure with core software applications, including PMS, electronic key entry, point of sale products Productsas
• Exposure to IT deployment projects.
• Excellent analytical, and creative problem-solving skills.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Attention to detail essential
• Exposure to the hospitality industry preferred

Competency
Behaviours
Working with People

• Meets all team deadlines and responsibilities
• Listens to others and values opinions
• Helps team leader to meet goals
• Welcomes newcomers and promotes a team atmosphere.
• Seeks win-win relationships

Delivering Results and Meeting Customer Expectations

• Builds customer confidence
• Is committed to increasing customer satisfaction
• Sets achievable customer expectations, assumes responsibility for solving customer problems, and ensures commitments to customers are met
• Solicits opinions and ideas from customers
• Responds to internal customers

Adapting and Responding to Change

• Adapts to change and is open to new ideas.
• Takes on new responsibilities
• Handles pressure
• Adjusts plans to meet changing needs

Planning and Organising

• Plans workload to ensure timely completion of tasks.
• Assists staff with time management when appropriate
• Good attendance/starts work on time
• Can recognize priorities and reorganize work tasks accordingly
• Uses available organizing tools to plan work
• Anticipates possible slow points in planning timelines
• Maintains an organized work space that permits rearranging of work files.
• Proposes timeline and benchmarks for new work assignments and modifies as needed

Deciding and Initiating Action

• Tackles problems and takes independent action.
• Seeks out new responsibilities and acts on opportunities.
• Generates new ideas.
• Practices self-development.

Creating and Innovating

• Generates new ideas, challenges the status quo, and takes risks
• Supports change, encourages innovation, solves problems creatively

About Us:
Civeo is a global workforce accommodation specialist that helps people maintain healthy and productive lives while living and working away from home. Civeo Australia has over 17,000 rooms under management throughout Queensland, New South Wales and Western Australia. We are part of Civeo Corporation, a global company with regional operations in Australia, the United States and Canada with a combined total of over 40,000 rooms.