Cruise Vessel Operations Officer

Permanent role,  

Melbourne, VIC

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. 

About the role

Reporting to the Port Manager, the role is to perform and direct all operational functions, in relation to a vessels port call as direct by the principal and in accordance with government legislation and regulations, port rules and ISS procedures and policies to ensure an efficient vessel port call.

Main Responsibilities 

• Performing Vessel Operations as directed by port management
• Delivering a positive customer experience to both internal and external stakeholders
• Ensuring compliance with regulatory and principal requirements
• Processing inward and outward clearances of all vessels
• Performing all arrangements regarding crew movements, medical cases and crew shore passes in coordination with main office and vessel/principal requirements
• Establish and maintain relationships with principals, relevant government departments and agencies, local authorities and service providers
• Performing accurate and timely database management
• Ensuring pre-funding requests are forwarded to the principal prior to vessel arrivals
• Providing the port and head office management with update information on local rules and regulations, changes in port charges, and related requirements other requirements
• Ensuring all cargoes, including dangerous goods and special cargo, are balanced, reconciled and reported within required timeframes. 
• Manage supplier invoice processing in conjunction with the shared service team centre.
• Develop and maintain relationships with principals, relevant government departments and agencies, local authorities and service providers.

Selection criteria:

• High attention to detail
• Customer Focus 
• No experience required as full Training Provided

Benefits:

• Opportunity to work for a global leader
• Great salary package on offer
• Internal Career growth & Opportunities
• Supportive team culture