Customer Acquisition and Solutions Officer

LOCATION: Geelong or Melbourne, VictoriaEMPLOYMENT STATUS: Full-Time, Ongoing (2 positions available)PAY RANGE: genU Training Enterprise Agreement 2021 - 2024 - General Staff Level 2 ($55,209 - $62,955 per annum + 11% superannuation)NOT FOR PROFIT: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits up to $2649 paHey You!Looking to work in an organisation that makes a genuine difference in people's lives? Come join the team at genU Training in the position of Customer Acquisition and Solutions Officer!genU Training is a Registered Training Organisation delivering valuable, job-ready and nationally recognised qualifications and vocational short courses.As the Customer Acquisition and Solutions Officer, your main focus will be managing customer enquiries about genU training courses and career pathways. This pivotal role involves offering personalised guidance and support to prospective learners, ultimately driving their conversion to application.Working within the Customer Acquisition and Solutions Team, you'll contribute significantly to genU Training's national growth objectives.This position offers a hybrid work model and flexibility to based in either Geelong or Melbourne. We also welcome discussions with applicants interested in part-time opportunities.About YouOur ideal Customer Acquisition and Solutions Officer embodies self-motivation and demonstrates outstanding interpersonal and communication skills. You will thrive in collaborative, fast-paced environments and possess exceptional time management abilities to consistently deliver results even under pressure.Essential Requirements:

• Proven experience in delivering exceptional customer service within a high-volume, phone-based setting.
• NDIS Worker Screening Check, or a willingness to obtain
• NDIS Worker Orientation Module Certificate of Completion, or a willingness to complete.

We are seeking individuals who not only meet these essential requirements but also demonstrate a genuine enthusiasm for providing top-tier service and a proactive approach to their professional development. If you're someone who excels in these areas and is eager to contribute to our team, we encourage you to apply.Please for a copy of the position description outlining full details of this role.For You!Here at genU we're a group of passionate, driven people who want everyone's lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a welcoming, innovative, safe, empowering and respectful environment for all and living these values each and every day.genU staff have access to a range of benefits, including but not limited to the following:Investment in You: in addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.Increase your Take Home Pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefitsEmployee Discount Program: save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers including Coles, Woolworths & JB HI-FI.Study Scholarship: all genU employees are eligible for a 20% scholarship towards undergraduate and postgraduate courses at Torrens University.Employee Referral Program: refer someone to work at genU and receive a generous cash bonus once that person completes their 6-month qualifying period!genU is committed to providing accessible, inclusive and equitable recruitment processes for all candidates. For further details about the role of if you would like to discuss reasonable adjustments during the recruitment process please contact Kirsty Brown at kirsty.brown@genu.org.au or on 0475 135 846.The closing date for this role is 27th of April 2024, however applications will be progressed, and suitable candidates interviewed as they are received. Apply today!