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Form of work Technical Specialist - Customer Support Team | Flexible locations
Put the customer at the heart of everything you do
Feel empowered to make a positive impact
Be trusted to do what’s right
Want to be inspired to push the bar higher?
We're seeking a Technical Specialist which we call a Customer Advisor to join our National Team.
Building on the development and success of the Customer Services department, we have an opportunity for someone to join this forever expanding team, within the Customer Support Team. This opportunity also allows the successful candidate to apply exceptional customer service skills with a desire to ensure our company remains innovative.
As a Customer Advisor you will ensure adherence to Compliance procedures, Allianz internal policy/process and relevant legislation.
We are seeking those with a proactive approach to their work. You will be working with a team of dedicated team of Customer Advisors that aim to improve outcomes for our business and customers. Your role will be to leverage best practice principles across Allianz to ensure the application of effective decision making, whilst helping to support individuals needs via regularly feedback, training and coaching.
You'll be responsible for:
Proactively managing a portfolio of property technical complaints, ensuring AAL meets Code of Practice obligations
Identifying trends and key insights through technical complaints handling to drive improvement in customer and business outcomes
Identifying training gaps at an individual and portfolio level and delivering feedback to stakeholders
Participate in the delivery of training and coaching sessions for new and existing Claims Service Consultants.
Important to your success:
You will bring an ability to influence and manage multiple stakeholders across our business divisions. You are known for your strong analytical skills and providing business focused solutions. In addition, you will be valued for:
Significant experience in a claims assessment / management role for a complex, matrixed general insurance organisation.
ANZIIF Certificate 4 desirable but not essential
Demonstrated experience in leading, coaching and developing a claims team at a technical level.
Ability to plan and prioritise effectively, organise tasks and manage competing demands.
Proven capability to manage change through the initiation and promotion of organisational transformation
Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.
What's on offer?
Access on-demand lifelong learning and take control of your career development.
Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.
About us
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We
do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace.
Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers
#LI-ALLIANZAU
Job Level:
Professional
Location:
Adelaide, SA, AU, 5000
Available until:
10/03/2023
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Australia
Employing Entity:
ALLIANZ AUSTRALIA SERVICES PTY LTD
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
23378
