AddressCustomer Advisor – VIC Western Suburbs
It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
It’s a good time to see what more you can find at NAB as a Customer Advisor.
- We win in the right way, which is always putting our customers first
- Experience exciting momentum with support from awesome leaders
- Make a genuine difference through the work you do
The role:
As a Customer Advisor, you will act as the face of NAB to the community, working closely with our customers to help them with their banking needs and deliver exceptional customer service in an environment that is challenging and fast-paced.
Supporting our Western Suburb Retail Branches, you will be the first point of contact for customers when they visit our retail branch, whether it’s to open an account, inquire about our products, or manage their finances. You’ll be involved in every aspect of the customer journey by helping them find solutions to their financial needs through our products, services, and advice,
Every day is different in our NAB branches and as well as providing great customer service, you will have the opportunity to gain leadership skills, develop your career path within NAB and work in a diverse team environment.
If you are interested in a career in financial services, starting as Customer Service Advisor is the first step of many towards several career pathways at NAB.
The hours:
The different roles working hours will vary but will be within 9:00am-4:30pm Monday to Thursday and 9:00am-5:30pm on Fridays.
These roles include covering both planned and unplanned leave for our branches in the Western suburbs. It is essential that you have your own transport and can travel between locations with minimal notice.
What you will bring:
- A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
- An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via ***********@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB?
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
Please note candidate screening methodologies and interviews may be conducted prior to the closing date of the job advert. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know. ?Please note unsolicited CVs from agencies will not be accepted.
