Customer Service Advisor

About the organization
Dedicated to providing the highest standard of service to the trucking industry we are gearing up for an epic growth journey
 
About the role
A motivated and friendly Service Advisor, you'll play a crucial role in their growth journey. you’ll be the bridge between their clients and their workshop, ensuring their heavy vehicles get the Tender Love & Care they deserve as they go through the servicing process.
 
Duties

• Greeting clients as they enter the service area and making them feel like a part of the family
• Carefully listening to their vehicle troubles and working out a actionable services request
• Providing clients with clear, concise explanations of recommended repairs
• Coordinating repair schedules and keeping clients informed throughout the repair process
• Being the liaison between clients and a team of mechanics, ensuring smooth communication.

 
Skills & experience

• Experience working as a Service Advisor
• Minimum 3 years working experience
• Experience in Heavy Vehicle Maintenance - preferred but not essential
• Excellent communication skills, both verbal and written
• Passion for the automotive industry
• Empathy and the ability to put yourself in our clients’ shoes
• A problem solving mindset
• Knack for multitasking and staying calm under pressure.
• Be an Australian Citizen or Permanent Resident

 
Benefits

• Enjoy working within a busy, dynamic, and rewarding environment. 
• Full training of our systems and procedures 
• Monday to Friday  
• Opportunity to work within a growing business with the potential for future career development. 
• On-site parking 

 
How to apply
Click APPLY or contact Olivia Agar on (*****@fourquarters.com.au) with an updated resume. Please note: Only successfully shortlisted candidates will be contacted.
 
**Please note your suburb of residence on your resume**
 
**Due to lack of public transport Candidates must have a car**