Customer Care Consultant

Join us as we work to make Tasmania the healthiest island on the planet!

Imagine a health insurer doing more for Tasmanians.

For over 70 years St.LukesHealth has provided health insurance that’s helped Tasmanians. Now we’re also providing a promise: to become the healthiest island on the planet.

This bold ambition is a promise to our members, our staff, and our state to make our island the healthiest it can be. We’ve already begun, investing in new processes, new products, and new people. We’re focusing on the things that will make a difference locally and leveraging our networks to create change. 

The Role

We are looking for charismatic and energetic individuals to join our Customer Care team. You will be a team player and superior communicator who is friendly, ambitious, and able to clearly articulate our mission, products and services to members and customers. We have multiple full-time positions available at our Hobart, Rosny and Kingston Customer Care centres. These roles will involve providing high quality phone-based (Rosny/Hobart) and face-to-face (Kingston) customer services to our members and customers across the full range of our Private Health Insurance products, building positive relationships and providing meaningful assistance. 

Selection Criteria

• Prior demonstrated experience in customer service and/or call centre position.
• Exceptional written and verbal communication skills.
• Demonstrated ability to solve problems or escalate when required. 
• Advanced digital competency in a range of programs and member CRM systems.
• Professional manner with the ability to work under pressure, effectively. managing own workflow with consideration to team requirements.
• Self-starter with a strong work ethic.
• Demonstrated ability to interact with a diverse workforce and member base. 
• Strong customer orientation and desire to provide excellent customer solutions. 

If you were here last week, you might have:

• Responded to member enquiries via phone, email, or through our Customer Care Centre. 
• Demonstrated empathy and understanding towards customers. 
• Provided accurate and timely information that is in accordance with the requirements of the Private Health Insurance Act 2007. 
• Promoted a positive team culture demonstrating initiative and understanding of our expected behaviours. 
• Continuously maintained a high level of product and service knowledge through self-development and regular training. 
• Worked closely with other departments to ensure seamless collaboration in supporting our members. 
• Participated in regular local and state-wide team meetings. 
• Worked closely with prospective members explaining our value proposition and benefits of our products and services. 
• Through genuine engagement discussed with our members/prospective members how we can align our services to their personal needs. 
• Processed work items relating to member interactions and services we provide. 

What we Offer

• Negotiable and flexible employment conditions available.
• Opportunities for career progression and professional development.
• Excellent employee discounts.
• Opportunity to purchase additional annual leave.
• Paid parental leave.
• Corporate wellbeing program.
• Social events, milestone, achievement, and birthday celebrations.
• The opportunity to work out of the most sustainable and carbon positive office development in Tasmania. 
• Award winning Learning and Development culture.
• Awarded Tasmanian Employer of Choice 2023.
• Roy Morgan Private Health Insurance (not for profit) and overall Private Health Insurance winner for Customer Satisfaction 2024.

How to Apply:

To apply online, please provide your current resume and cover letter outlining your interest in the role, your skills, capabilities, and experience. For a copy of the Position Description please visit  www.stlukes.com.au/About-St-LukesHealth/Careers  and review Current Vacancies. 

For further information please contact Nicole Ford at *****@stlukes.com.au.

Applications close 12/05/2024. Shortlisting for these positions will begin immediately so don't delay your application.

To apply, you must have the legal right to work in Australia. Appointment to this position is subject to a satisfactory National Police Check.