2X Security Team Leader Viva

About the CompanyAs one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website atCultureOur employees enjoy working with MSS because we:

• Have a high people and culture focus;
• Offer extensive development and progression opportunities;
• Provide stability and certainty in a role;
• Work collaboratively together and are high achievement focused;
• And because we know how to have fun whilst getting the job done.

The purpose of the role is to ensure the maintenance of a highly visible and professional service that acts as a deterrent in the case of any potential noncompliance with Company security related policies, procedures and regulations.Ensure effective and efficient on-site management of all security and safety aspects of the Site in accordance with the MSS Security Standing Instructions and site operating procedures (SOPs).Observe & Report:

• Maintaining focus and observing the activities associated with asset protection
• Using appropriate methods of communication (e.g. radio, phone, log books) to report incidents and issues
• Ensuring that with knowledge of the client site and requirements, any out of the ordinary events are identified and actioned

Access Control:

• Ensuring only authorised persons are permitted to enter the site
• Ensuring that entrances and exits are clear and unobstructed
• Ensuring that persons entering the site are provided with the appropriate pass or ID as required
• Using computerised access control systems as required
• Maintaining security and safety for assigned area
• Operating and monitoring security control panels alarms, and related security equipment to provide area and visitor surveillance

Control of Loading Dock:

• Ensuring only authorised persons enter the site via the loading dock
• Controlling boom gates, roller doors or other as per Standard Operating Procedures
• Allocating spaces for loading and unloading and coordinate traffic efficiently
• Providing access to and directing deliveries and contractors only to areas to which they are authorised

Site Standing Orders:

• Reading, understanding and signing off on specific site requirements
• Seeking additional information and training where unsure of any requirement
• Reporting any differences between SOPs and actual daily activities

Customer Retention:

• Ensuring presentation and attitude are at a high standard
• Providing exceptional customer service at all times
• Providing information, directions and other information as required either in person or via the telephone
• Identifying and rectifying issues
• Ensuring specified service levels are maintained
• Ensuring the personal safety of staff, visitors, and property
• Maintaining working knowledge of the locations of various departments, buildings, access routes and admitting requirements

Other Duties:

• Maintaining logs and records of occurrences, completing necessary paperwork, and using computer terminal to input and retrieve data
• Any additional duties as requested by Management

How to applyMSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and honoured to have an endorsed REFLECT Reconciliation Action Plan.Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.