Customer Care Consultant

Customer Care Consultant
We’re Momentum Energy – a power company owned by Hydro Tasmania, Australia’s largest generator of renewable energy. We’re on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we’re nurturing a culture of belonging, where diverse views and experiences are embraced, and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders, and sexual orientations, please reach out to us about any adjustments or support you may require.
Momentum is currently expanding its team of Champions because of lots of ongoing internal movements, which means we have lots of opportunities for you to grow and shape your career!
We are on the lookout for curious and passionate problem solvers who genuinely care about connecting with our customers and providing an exceptional, authentic, no-bull customer experience.
We’re here to ‘make energy more human’. Of course, to do that, we need more great humans. Interested?
Do you genuinely care about people and can easily put yourself into someone else’s shoes?
Are you a curious and natural problem-solver?
Is getting to the bottom of an issue and finding solutions second nature to you?
Are you an authentic, no-bull kind of person who can build genuine rapport with customers over the phone?
Are you patient, resilient and versatile?
Do you have bucket loads of team enthusiasm and a ‘we got this!’ attitude?
If yes, we’d love to hear from you!
You don’t need any call centre experience, but if you have some, awesome! And if it’s within the energy industry, even better!
About the role:As a member of Momentum Energy’s Customer Care team, you’ll respond to a range of enquiries and requests from residential and business customers over the phone or other channels. People have lots of different reasons for contacting their power company – questions, complaints, changing contact details, checking if there’s a better price. Don’t worry, you’ll get top-notch training, so you’ll be an energy whizz before you answer any calls.
What's in it for you?Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We’ll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us.
We have just moved to our central Hobart Hydro offices in December in Elizabeth Street. Once you successfully pass your six-month probation period, we are open to discussing the option of occasional hybrid working.
What you can expect:
Momentum has a great work-life balance and offers benefits like wellness programs, staff reward programs, flexible working arrangements and special staff energy rates. In addition to all these benefits, we’re offering a very competitive full-time salary of $60k plus 11% super per annum.
Some important info:
If you’re successful, you will be working on a full-time basis of 7.5-hours day, on a rotating roster from 8am – 6pm Monday – Friday. You’ll need to be available for regular shifts during these hours in a full-time capacity of 37.5hrs per week, commencing on full-time paid training on Thursday February 22nd, 2024.
Check out the link to see what the culture is like working at Momentum Energy: https://youtu.be/XzYxYZrkQYo
Hit the Apply button and send us your CV outlining your skills and experience.
Applications close 5pm Monday January 22nd 2024, please don’t hesitate to reach out to us about any adjustments or support in your application you may require.
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