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SalaryBeaumont People are recruiting on behalf of our client, that can be recognised for their quality products and technological advancement in the HVAC industry.
Based in Regents Park this award-winning business has been around for more than 130 years. Working in both the commercial and residential sector of the HVAC industry, over the past 3 years they have experienced an increase in work load and demand for their products. We are seeking a supportive Customer Service Representative to join their team in Regents Park.
About the Role
As a Customer Service Representative you will be responding to various inquires from customers, ensuring quality support from start to finish. You will also find yourself collaborating with internal teams such as Sales, Logistics and other Customer Service Representative to provide the customer with the correct care.
Some other responsibilities include:
- Schedule and track all customer requests in a timely manner
- Update customers with delivery changes and progress
- Monitor a shared inbox to ensure customer queries are completed or escalated
With previous experience in a customer service role, where you supported customers over the phone and email. You will need the passion and drive to learn all about the companies products and services.
You will also need/have:
- Experience with a CRM or various computer skills
- A High level customer and stakeholder's relationship management experience
- A knack for problem solving and showing empathy to customers
- A growth mindset and willingness to seek continuous improvement
When you joining the customer service team, you will be working alongside a supportive team who also love supporting customers. This team also prides themselves on longevity within the business.
- Financial Support for Relevant Qualifications
- Collaborative Role, Work With Multiple Parts of the Business
- Annual Bonus up to 12 weeks pay Based on Company Performance
- Various Career Progression opportunities
- Annual Conference either Australian or New Zealand Based
Please submit your CV through the link below and one of our consultants will be in touch!
Alternatively, please contact lisa@beaumontpeople.com.au
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
