Address- Enjoy a Generous 40% Staff Discount Across Both Brands
- Casual and Full-time roles available
- Free parking and walking distance from Green Square Station
Grow Your Career with Us
We're on the lookout for enthusiastic individuals to join our team at James Lane | Sleeping Giant. As an Australian family-owned business with over 40 years of experience, we take pride in crafting timeless, elegant pieces that turn houses into homes with beautiful interiors. We invite you to be a part of our journey and grow with us as a member of our Online and Store teams.
About the Role
As a Customer Care / Sales Consultant Representative, you'll be an integral part of our customer service and store teams, dedicated to delivering a superior customer experience.
Your day-to-day responsibilities will include:
- Booking deliveries with our 3rd party partners through our logistics portal.
- Addressing online customer inquiries via phone, email, chat, Instagram, and Facebook.
- Confirming orders and stock availability while ensuring accurate stock levels across multiple warehouse locations.
- Keeping online customers informed about the progress of their orders, especially those with longer lead times.
- Managing click and collect services in-store.
- Fulfilling homewares orders by picking and packing items from our store.
- Serving as a liaison between the online and offline teams, fostering strong communication channels.
- Collaborating closely with the head of online to maintain a superior customer experience.
Skills and Experience
To excel in this role, you'll need to:
- Resolve customer issues with empathy, professionalism, and efficiency across various channels.
- Manage customer demand and multitask effectively in a fast-paced online and in-store environment.
- Thrive as a member of a high-performing team, striving for excellence in performance.
- Communicate effectively with colleagues at all levels, influencing outcomes to benefit the customer.
- Identify opportunities for innovation and improvement in employee and customer experiences, as well as operational processes.
- Offer thoughtful feedback to enhance our products and services.
- Work autonomously and adapt to change in a dynamic environment.
- Be available to work weekends.
- Be able and comfortable to lift up to 20kgs
What We Offer
- Excellent support and training to help you succeed.
- Enjoy a 40% staff discount across both brands.
We're looking for individuals who embody optimism, resilience, and a collaborative spirit. At James Lane | Sleeping Giant, integrity, teamwork, and recognition are core values that guide our work culture.
If these values resonate with you, we encourage you to apply now and become a part of our team!
