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Form of workThe Opportunity
As a Customer Care Consultant, you will be part of a customer centric team supporting our customers and Account Managers. While this isn’t a customer facing role, you will assist with customer queries while being proactive to problem solve to ensure overall satisfaction.
This role will be based onsite at Blackwoods Newcastle and is a permanent, full-time opportunity.
Some of the tasks in the role:
- Assist with general customer queries (via phone and email) and ensure overall satisfaction
- Support the branch Account Managers with any customer queries
- Action any administrative tasks related to the Customer Care role
- Conduct product recommendations to customers based on previous buying history
- Striving for first contact resolution and deliver on relevant service level objectives
Some of the skills required:
- Experience in a customer focused environment
- Strong written and verbal communication skills
- Ability to work autonomously in a small team
- Exposure to Microsoft Office suite
- A proactive mindset to anticipate and problem solve
Our Story
Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.
Next Steps
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
