Address
Form of workPurpose;
Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians with their car purchase.
The role Customer Care Support Consultant is responsible for providing personalised and timely support and help Angle customers in moments that matter. This means connecting with customer and providing personalised service, building trust by being open and honest, listening and understanding their situation.
Key Acountabilities & Responsibilities;
Core responsibilities
- Proactively contribute to innovation and continuous improvement to improve quality, efficiency, risk, and compliance outcomes by working closely with cross-functional teams across the organisation.
- Manage record keeping and quality of data input
- Provide administrative process assistance to relevant teams
- Contribute to our customer service experience through innovation, productivity and efficiency to drive a customer focused culture to improve the customer experience.
- Proactively manage service and provide documents requested for Payout Letters, Statements, Finalisation Letters, Amortisation Schedules, Copy of Contracts etc
- Service existing customers account maintenance enquiries for Update address, phone number, bank account details etc.
Qualifications & Experience;
Qualifications
- Tertiary qualification in Administration, Business or similar is beneficial, but not essential.
- Experience in a customer centric / financial services / admin team member role or similar
Experience
- Prior experience in a customer focused role or sales background – retail, contact centre etc
- Strong typing skill, speed and accuracy combined with strong email etiquette
- Strong verbal and written communication skills
- Highly developed and professional interpersonal skills, including strong relationship development skills.
- Ability to connect with customers, build a relationship and lead the conversation to the right solution
Our Principles
Do what’s right
We have good intent and we do the right thing
Bold and courageous
We challenge, evolve and innovate for sustained success
Own it and deliver
We’re accountable
Win together
We collaborate and encourage each other to thrive
Celebrate success
We appreciate and celebrate our achievements
How to apply
Select the 'Apply' button above to send your resume through to the Talent Acquisition team. Application close date - Tuesday 16th April 2024
Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.
