Customer Care Consultant - Sydney Adoption Centre

Provide superior customer service, advice & guidance to members of the public on animal care! Join RSPCA NSW where passion meets purpose!

The RSPCA NSW Sydney Adoption Centre, located in Yagoona, is looking for an energetic and experienced Customer Care Consultantto join the team on a full-time basis.
As a Customer Care Consultant, you will be responsible for providing superior customer service, advice, and guidance to members of the public in relation to animal adoptions, surrenders, lost and found, stray intake and reporting.
As a successful candidate, you will have flexibility to work a rotating roster which includes working weekends and some public holidays.
About RSPCA NSW
RSPCA NSW is Australia’s best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year.
We are animal protectors, carers, and advocates, and bring solace to the abandoned, surrendered and injured. We offer shelter, education, veterinary care and compassion, while helping animals in need find loving ‘furever’ homes
Benefits and Perks

• Health & Lifestyle benefits – Access to WHEREFIT Discount Program (activewear, gyms, health supplements, meals and apparel)
• 40% Royal Canin Discount for your beloved pets
• Access to Converge Employee, Volunteer Assistance Program (EVAP)
• 12 weeks Paid Parental and Adoption Leave
• Paid Community Service leave with SES or Rural Fire Service
• Animal Compassionate Leave
• Generous training and education opportunities and leave
• Pathways to our Registered Training Organisation (RTO) courses

About the Role

• Providing accurate and timely customer service & advice regarding animal care
• Coordinate the adoption and surrender process, ensuring that all required documentation is completed accurately
• Coordinate the intake process for stray, inspector and emergency boarding animals ensuring that all required documentation is completed accurately
• Facilitating the reclaim of animals ensuring that all required documentation is completed accurately
• Liaising with key stakeholders regarding animals in care including vets and councils
• Ensure that all animals received are tagged or otherwise appropriately identified
• Administration duties including daily banking and responding to customer enquires via phone or email
• Cleaning of animal enclosures and administer medications when required

About You

• Certificate II in Animal Handling, desirable
• Proven experience in a customer service environment, essential
• Previous experience in animal handling, desirable
• Strong communication and interpersonal skills all whilst displaying empathy
• Use initiative to problem solve
• Work collaboratively within a team and able to work autonomously
• Strong computer literacy
• An interest in animal welfare

Apply Now
If this sounds like the role for you, we would love to hear from you!
Simply click ‘APPLY’ to send in your resume.
RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact our recruitment team (recruitment@rspcansw.org.au) and identify the type of adjustment or assistance you are requesting.