Customer Care Consultant - Trade Store - Darwin, Nt

• Great salary package, employee benefits, incentives, discounts, shares & more!
• Supportive management and team, with great work/life balance (no weekends!)
• Join an iconic Wesfarmers business, leaders in Industrial & Safety supplies

YOUR OPPORTUNITY

We are looking for a full time Customer Care Consultant to join our Trade Storeteam, to provide an exceptional level of service to our growing customer base. This role is critical within our broader Customer Care Excellence Team and will be based in Darwin, WA.

Whilst you will be focusing on delivering outstanding service to our customers and the market, no day will ever be the same! You’ll serve customers face to face, stock shelves adequately, track customer orders and ensure the Trade Store is neat and tidy.

This is an amazing opportunity to kick start your long-term career in a Wesfarmers business and grow with a company that is keen to invest in your future.

Your key responsibilities include, but not limited to:

• Build engaging relationships with our customers and internal stakeholders
• Process customer orders and manage the end-to-end customer experience
• Interact with our customers in our Trade Centre including face to face service, responding to customer requests, sourcing parts, and following up on expected time of arrivals (ETA’s) for backorders
• Provide product-based information where required – don’t worry, you’ll be supported by us to build your knowledge and skills for this!
• Undertake daily stock replenishment/stock takes and update our Trade Centre Showrooms
• General housekeeping in the Trade Centre to ensure it is always safe, clean and inviting for customers

We have an amazing training program available so if you’re concerned you don’t have all the skills yet - we will train you!

To be successful you will bring:

• Customer service experience in a Trade Store/retail environment (desirable)
• Well-developed customer service skills with a ‘customer first’ approach
• Confidence and experience with computers and Microsoft suites
• Clear written and verbal communication skills
• Self-motivated, problem solver and time management skills
• Be safety minded and promote all things safety within our branch
• Forklift licence (desirable but not essential)

OUR CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Location allowance and retention bonus
• Team member discount card to use at Kmart, Bunnings, Target & Officeworks
• Monday to Friday role so you can enjoy weekends with Family and Friends
• Attractive Wesfarmers share plans every year
• Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
• A range of diversity and well-being initiatives
• Ability to purchase up to 4 weeks additional annual leave
• Further Wesfarmers discounted offers from over 300 corporate partners
• Generous paid parental leave policy
• Free onsite parking & more!

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join Team Blackwoods, and let’s help more people build a better Australia.

We are part of the Wesfarmers business which means you will have the opportunity to create career connections across one of Australia's most iconic organisations.