AddressAbout the role
The overall objective of the Customer Care Consultant is to though not limited the after-sale service enquiries of the Residentia products, In this role, the Customer Care Consultant is primarily responsible for capturing customer after sales queries, such as troubleshooting, product issues and organizing resolutions.
They instil and sustain customer satisfaction and dedicated account management with the distribution of clients of Residentia Group, while providing a strong team and customer service culture. Quantitively Customer Care Representative attends and resolve customer issues within 24 business hours in a positive way and assisting in managing serving costs.
Reporting to the Customer Care Team Leader. This role is fast paced and challenging, with a focus on customer service. There will be an annual performance and review conducted at the completion of each 12-month period and an annual salary review.
The office is located in Dandenong South with hybrid working environment 2 days in the office and three days at home.
About Residentia
Residentia Group, formed in 2014, has become Australia’s fastest growing home appliance wholesaler/distributor, servicing a number of Australia’s largest retailers and commercial distributors. With a philosophy of “being different”, Residentia Group has experienced rapid growth and in 2017 expanded into the UK through the acquisition of an appliance distribution business. Today, Residentia employs more than 35 people in Australia and has a growing international team in both China and the UK.
Responsibilities include:
- Assist end consumers with product queries including technical advice and troubleshooting.
- Coordinating and allocating of service repair job.
- Co-ordinate and pre-empt spare parts for warranty service request
- Answer incoming calls in a timely and professional manner.
- Prompt resolution to customer quires and complaints promptly
- Process repair agent invoices and perform other admin duties related to customer support.
You have/are:
- Experience within the Appliances industry (preferred).
- A positive 'do what it takes' attitude
- Initiative, drive and energy
- Excellent organizational, multi-tasking and time management skills with an attention to the details.
- Analytical and problem-solving skills
- An ability to remain focused and productive under pressure
- Adaptive to changing circumstances- Flexibility!
What's in it for you?
- A professional, team oriented culture
- Hybrid Working Environment, working from home options
- A varied and interesting environment
- Career opportunities with a rapidly growing and young business
