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Form of workThe Opportunity
As a Customer Care Consultant, you will be part of a customer centric team supporting our customers and Account Managers. While this isn’t a customer facing role, you will assist with customer queries while being proactive to problem solve to ensure overall satisfaction.
This role will be based onsite in Scoresby and is a permanent, full-time opportunity.
Some of the tasks in the role:
- Provide friendly and efficient service to our customers via telephone calls, emails and other business systems with a consistent ‘customer first’ mentality
- Action customer requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes
- Understand our customer’s sales history to identify service requirements, and pursue up-sell opportunities when available
- Assist Account Managers with customer quotes, product information and general enquiries
- Striving for first contact resolution and deliver on relevant service level objectives
Some of the skills required:
- Experience in a customer focused environment
- Strong written and verbal communication skills
- Ability to work autonomously in a small team
- Exposure to Microsoft Office suite
- A proactive mindset to anticipate and problem solve
Culture & Benefits
A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive and safe workplace where our team members care about each other and enjoy building meaningful connections.
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
- Full training and ongoing career development provided
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- A range of diversity and well-being initiatives
- Wesfarmers share plans every year
- Paid parental leave
Our Story
Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.
Next Steps
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them!
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods promotes diversity and inclusion across our workplace and encourages applications from all backgrounds including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.
