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Form of workABOUT THE COMPANY
Abano Healthcare Group is the largest trans-Tasman dental support organisation, with a team of over 2500 across 270+ practices that make up "Maven Dental" and "1300SMILES Dentists" in Australia, and "Lumino The Dentists" in New Zealand.
ABOUT THE ROLE
The customer care consultant is responsible for all facets of patient relationship building and administration to deliver the highest quality patient experience to our new and existing patients for the Maven Dental brand. This is done by creating a positive first impression with helpful and courteous phone etiquette, assisting with regular check-up and clean bookings across our practices network, promoting current marketing activities, maintaining confidentiality of our dental partner's patients and carrying out general administration duties.
ABOUT YOU
- Exceptional customer service skills, with a genuine care attitude;
- Experience in a call centre environment, customer service or similar role is highly regarded but not required;
- Strong communication, written and listening skills
- High Attention to detail;
- Great computer skills with the ability to learn new systems quickly;
- Able to multitask on a daily basis;
- Understand business KPIs;
- Is available to work within our company core operating hours of 9am to 5pm Monday to Friday
WHAT WE OFFER
We are fast paced business with ambitious growth plans over the next 5 years. We are action and team orientated with a culture that reflects our values. Joining our team:
- You'll receive assistance from a highly experienced supportive team;
- GRAB Benefits Program - providing discounts at over 400 retailers to boost your income
- Wellbeing Calendar and Hub - providing you with education, support and tools to help you live a happier, healthier life under four categories - Move, Munch, Money and Mind
- Career Opportunities - with over 270 practices spread across Australia and New Zealand, we love seeing our staff and partnering clinicians grow by supporting internal transfers within our network
- We will set you up for success with tools and resources to ensure you are able to perform at your best
- You'll have flexible working arrangements
- Learning & Development - with professional development opportunities across all roles across our network, we encourage development professionally and personally
This role will be based in our Melbourne - Malvern East Office.
Depending on the state or territory in which you are employed, it may be a legal requirement to be fully vaccinated against COVID-19 prior to commencing. Evidence of vaccination and/or exemption documentation will need to be provided by the successful applicant, where applicable. By submitting your application you agree to comply with the requirements outlined by Abano Healthcare
