Customer Care Consultant

Join the Future of Financial Benefits with SalaryPackagingPLUS!

At SalaryPackagingPLUS, a division of the LeasePLUS Group, we've been setting the high standards in the way salary packaging and novated leasing programs are delivered for over 20 years. Specialising in creating seamless remuneration benefits for sectors ranging from government and non-profits to the corporate world, we're not just offering a job — we're inviting you to be part of a movement.

Dive into a role where your passion for customer interaction fuels our mission to inform and delight. As a cornerstone of our dynamic team, you'll immerse yourself in a bustling, vibrant environment, becoming the go-to expert for our clients. This is where your insights into our client centric Salary Packaging offering transform customer experiences, guiding them towards smarter financial choices.

Empower Customers: Illuminate the path to financial savviness by introducing clients to the benefits of Salary Packaging.

Foster Connections: Build enduring relationships that span across our diverse client and stakeholder spectrum.

Deliver Excellence: Set the standard for outstanding service, ensuring every policy and procedure is flawlessly executed.

Spot Opportunities: Be the visionary, identifying chances to enhance our service through educating clients to understand all the benefits available to them.

Handle Enquiries: Manage the flow of customer queries with poise, ensuring every interaction is a positive one.

Be the Energy: Bring a can-do attitude that inspires those around you.

• A champion of customer service, with a background that includes contact centre or customer service experience.
• A problem solver who approaches challenges with a solution-oriented mindset.
• Proficient in the digital world, with strong literacy and numeracy skills.
• A communication maestro, both verbally and in writing, with meticulous attention to detail.
• An organisational wizard, adept at juggling multiple priorities.
• A team player who thrives in collaborative settings, eager to share ideas and listen to others.

Beyond a role, we offer a career that propels you forward:

A Culture of Collaboration: Join a team where innovation thrives, and your contributions matter.

Exclusive Perks: Enjoy unique benefits and discounts, including novated leasing options.

Grow with Us: Benefit from comprehensive learning programs, designed to expand your skills and propel your career.

Advance Your Career: We're all about internal growth, offering abundant opportunities for progression.

Be Part of Our Growth: Contribute to our expanding success story in a pivotal period of growth.

Ideal Location: Our Docklands office is a commuter's dream, right next to Southern Cross Station.

At SalaryPackagingPLUS, we're not just building teams; we're fostering a community. We champion diversity and inclusion at every level, celebrating the unique backgrounds and perspectives that make us stronger. We're committed to creating a welcoming space for everyone, including Aboriginal and Torres Strait Islanders, individuals with disabilities, the LGBTIQ+ community, and people from varied cultural backgrounds.

If you're driven to excel and ready to make an impact, we want to hear from you. Apply now with your resume and a cover letter that highlights why you're the perfect fit for this exciting journey.

Please note: This is an in-office role, and only those shortlisted will be contacted. A background check is part of our hiring process.

Embrace the opportunity to make a difference with SalaryPackagingPLUS. Apply today and step into a role where your work not only advances your career but also contributes to a financially smarter world.