Address At McMillan Shakespeare (MMS), our purpose is to make a difference to people’s lives. MMS pioneered salary packaging and novated leasing in Australia. Whilst we’ve grown from a small, family-run business to a global, top 200 ASX-listed company, that entrepreneurial spirit remains at the heart of everything we do.
Start date: 8 April
Enjoy working 2 Days in Office and 3 Days from Home
Our contact centre is our launching ground for many people within the organisation moving into specialised roles and growing their careers. Once you have mastered the fundamentals of your role and met the key criteria in both your performance and aligning to the values of the organisation you can apply for the many internally advertised roles across all our brands and locations in Australia.
Your primary responsibilities include:
Pursue Better in assisting customers to manage their accounts and funds and problem-solve to resolve customer enquiries
People First by building engaging and educating our customers on how to best manage accounts by maximising their tax benefit and minimising their liabilities
Work Together by ensuring if, on phones or administration tasks, you deliver on your and the organisation's promises
Make everyday Better Together by demonstrating mutual respect and collaborating with your team, managers, and extended organisation
Why MMS?
Entry-level Role: Don’t know your salary packaging from your novated leasing? No worries, we provide comprehensive training programs from induction throughout your ongoing employment
A dedicated and experienced Group Mentor providing support and guidance throughout your training period
Abundant career progression and development opportunities – we are all about promoting from within
Work-Life Balance: Scheduled work only on weekdays on a rotating roster
Flexible working arrangements: We will provide you with a laptop, monitor, keyboard, mouse, and headset. All you need is an internet connection and a safe place to work at home
Supportive and ambitious culture with lots of fun mixed in
What’s your contribution?
Recent experience working in Contact Centre, Retail or Hospitality
Keen problem solver who thinks outside the box and has the ability to provide an exceptional customer experience
Someone who can master complex products and systems effortlessly
Literacy, numeracy, and computer literate
Exceptional verbal and written communication skills
Demonstrated attention to detail
What we can offer you:
Our strong people-first culture
Flexible/hybrid working to enhance your work/life balance
Novated lease benefits and discounts
12 weeks Paid Parental leave and access to our Parents Portal
Exempt Employee Share Plan
Paid Income Protection Insurance under MMSG default Super plan
Access to a broad range of learning and development programs
Career break and volunteering leave
Access to Employee Assistance Program and annual Flu vaccination
Lifestyle Rewards program
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.
Please note all successful candidates will be required to undergo background checks.
