Address- Enjoy a 35 hour working week - Monday to Friday, 9am to 5pm
- Work with an experienced team of call center consultants and community housing professionals.
- Enjoy non-for-profit salary packaging up to $15,900 per year.
- Access Health and Wellbeing programs including Employee Assistance Program.
- Office re-location to a brand new facility in September 2024
As an SGCH Customer Care Hub Consultant (CCHC), you are the first point of contact of customers contacting us over the telephone. You will work in our Customer Care Hub and manage inbound calls using our Call Centre interface. In this role you will identify customer needs, clarify information with customers, research issues to understand the requirements of a request or enquiry, and work to resolve enquiries and requests in a timely manner.
To succeed in this role, you will have a passion for customer service, experience working in a phone-based environment and strong communication skills with the ability to collaborate with a shared purpose to improve outcomes for customers and social housing communities.
We have both Permanent and Contract (to 31 December 2024) opportunities available. These roles are currently based at the Hurstville office (re-location to Liverpool in late 2024)
If this sounds like you, please head to our website https://www.sgch.com.au/join-our-team/ to download the full position description for further details on the role and what’s on offer.
How to applyTo apply for this role, please email ****@sgch.com.au by 9am, Thursday 20 June 2024, with your CV and cover letter addressing the essential requirements below:
- Experience delivering professional customer service in a busy and demanding environment
- Experience working with people from diverse backgrounds and cultures
- Good written and verbal communication skills including interpersonal skills and the ability to negotiate by telephone with a broad range of stakeholders
- Strong organisational and time management skills prioritising a busy workload
- Self-motivated with a learning mindset, with experience working autonomously
- Good understanding of Workplace Health and Safety risks
This recruitment will be expedited, and applications reviewed by the hiring manager as received, therefore we encourage you to submit your interest at your earliest before the close date.
What we doSt George Community Housing (SGCH) provides sustainable, safe, and affordable housing as the foundation for our customers to connect to opportunities and build their communities. With a business head and a social heart, we deliver together with passion and purpose, guided by our values. Recognised as Employer of Choice (Public Sector and Not For Profit) at the 2022 Australian Business Awards, at SGCH you can realise your potential, whilst being supported to balance and achieve.
SGCH is an Equal Opportunity employer. Diversity makes us stronger and we want an organisation that reflects the communities we serve.
SGCH has a Safety at Work: Vaccination Policy which makes vaccination against COVID-19 a condition of employment/engagement for all workers unless an exemption is granted under the policy. This condition also extends to maintaining vaccination through booster shots, if required in line with any public health orders or if SGCH assesses this is required to meet its duties under the Work Health and Safety Act 2011 (NSW).
