Managing a team including Supervisors with 2 teams of orders & claims with a focus on traditional customers including salons, hairdressers and pharmacies as well the Mass market / Luxe & LDB Customers for our divisions as well as a growing E-Commerce team. Responsible for effective team leadership with a true collaborative focus to enhance our team's performance & drive improvements to become more customer oriented & very closely engaged with our internal stakeholders.ABOUT THE JOBReporting to the Director of Customer Care & Credit, You will be responsible for the leadership of our great Customer Care team & the development of this team & ways of working to enable us to become much more proactive towards our customers. You will ensure the order-to-cash cycle in line with our global standards working within our L'Oreal audit standards.This role is based in our Distribution Centre in Dandenong South.Your key responsibilities will include:
- Recruit, develop and manage his/her team to ensure the right people are in the right roles with relevant skills and training to deliver a great customer experience.
- Strong focus on internal stakeholder and customer needs
- Collaboration with all parts of the business to ensure a seamless exchange with the Customer Care team providing a superior service.
- Implement organisational changes where needed in line with changing business needs.
- Analysing & problem solving & automating in all areas to provide continuous improvement.
- Implement the organisation, processes and resources needed for the Customer Care policy.
- Ensure the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain Management Standards of the Group (cut off, tariff,)
- Ensure the sharing and reliability of information related to internal stakeholders within the organisation (Demand & Supply Planning, physical distribution, sales, controlling)
- You have 2-5 years previous experience within a similar role or relevant management / leadership experience.
- You will have a dynamic personality with excellent relationship building ability.
- You will have had strong people management skills and be very customer oriented.
- You will be highly analytical, with strong attention to detail.
- You will be able to display strong verbal and written communication skills.
- You will be able to display initiative to solve issues, improve & automate processes & drive the team forward.