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SalaryAir Liquide Australia is a market leader Gases, Technologies and Services for Industry in Australia. Air Liquide Australia provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment.This is a 12 month fixed term, full time role based out of St Kilda, VIC. Reporting to the Pacific Customer Experience Manager. You’ll be responsible for driving the Customer Care Excellence Project in the Pacific Region ensuring all deliverables and metrics are executed in line with the Project timeline and budget.How will you CONTRIBUTE and GROW?Manage the integration of contact centre technology with existing business toolsCreate a common knowledge management resource for both employees and customersDevelop and implement channel strategyDeploy advanced self service resources for customersStrong focus on stakeholder and employee engagementAre you a MATCH?Held senior leadership position within a contact centre environmentUp to date with the latest technologies and trends within a contact centre environmentResult driven approach with a directive and action-oriented styleOutside of the box thinkingProject management experienceWe offer:Salary + Performance Bonus12-month fixed term role based at our Head Office in St Kilda, Melbourne, VICHybrid work arrangementSalary Continuance InsuranceOpportunities to undertake interesting and challenging work within Air Liquide’s global businessCulturally-diverse environmentAccess to Air Liquide’s discount platform with over 350 retailersAbout Air LiquideA world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.Our Differences make our PerformanceAt Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
