AddressPeople2.0 is the world’s leading enabler of global, mobile, flexible, and remote work arrangements. The company’s employer of record (EOR) and agent of record (AOR) establishments around the world, create a unique global ecosystem within which talent suppliers can engage any category of worker in any work arrangement, anywhere, while independently working professionals have access to business support services and portable benefits.
The Customer Care Specialist plays a key role in enhancing the customer experience across the full customer lifecycle. As the key point of contact for our customers they are responsible for the management of day-to-day delivery of all operational activity with a focus on quality outcomes to, protect, grow and retain the 360 degree relationship with corporate and individual customers. This is a key role in maximising long term revenue opportunities by becoming trusted advisers and a key relationship architect to our customers.
Responsibilities:
- Act as the first point of contact for People 2.0’s customers and workers, including managing onboarding and offboarding requirements, visa checks, requests for information and issue resolution.
- Maintaining databases ensuring compliance with internal processes and legislation.
- Manage all proactive and reactive contact points with the customer.
- Work with other Shared Services teams to ensure accurate and timely delivery of payroll and invoicing services and the resolution of escalations.
- Work under direction from the Customer Care Manager to ensure service delivery is consistently high-quality and escalate where appropriate.
- Co-ordinate human resources escalations including terminations, performance management, benchmarking and ad-hoc queries.
About you:
- Previous experience in a Customer Service or Human Resources role, ideally 2-3 years.
- Strong organisational and administrative skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Customer-centric mindset with a passion for delivering exceptional service
- Certificate in customer engagement or related customer service training is desirable
- Certification in HR, payroll or related industry (desirable)
In return, we will provide:
- An autonomous working environment where you can have ownership and accountability
- An attractive salary
- Modern CBD office with hybrid work
- Training and development opportunities
- Social activities, CSR initiatives and end-of-month celebrations.
- Fresh fruit, snacks and coffee
- Day off on your Birthday
- Employee Assistance Program
- Employee appreciation programs to recognise individuals and team effort
- Close-knit team with supportive leadership
