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Form of workYOUR OPPORTUNITYWe currently have a fantastic opportunity for a Customer Care Supervisor to join our team based in Regency Park, SA. Supported by the State Sales Manager you’ll lead and support your team of Customer Care Consultants located in SA and NT in delivering exceptional service to our customers.
Your role is pivotal in ensuring seamless operations, leading the team to provide exceptional customer service along with empowering a successful team. You’ll oversee day-to-day activities, champion process improvement, and foster a culture of engagement within your team. Your key responsibilities will include, but are not limited to:Lead, coach, and develop a dynamic team of Customer Care ConsultantsManage day-to-day operations to ensure maximum output and efficiency
Monitor workflow through telephony queues, emails, and relevant business systems
Manage performance and behaviours in alignment with company policies
Act as a point of escalation for both team members and customers
Foster a culture of engagement within the team and contribute to meeting or exceeding KPIsRole…
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