Customer Care Supervisor - Regency Park, Sa

• Great salary package, employee benefits, incentives, discounts, shares & more!
• Achieve work life balance in a permanent full time role, Monday to Friday only
• Join an iconic Wesfarmers business, leaders in Industrial & Safety supplies

YOUR OPPORTUNITY

We currently have a fantastic opportunity for a Customer Care Supervisorto join our team based in Regency Park, SA. Supported by the State Sales Manager you’ll lead and support your team of Customer Care Consultants located in SA and NT in delivering exceptional service to our customers.

Your role is pivotal in ensuring seamless operations, leading the team to provide exceptional customer service along with empowering a successful team. You’ll oversee day-to-day activities, champion process improvement, and foster a culture of engagement within your team.

Your key responsibilities will include, but are not limited to:

• Lead, coach, and develop a dynamic team of Customer Care Consultants
• Manage day-to-day operations to ensure maximum output and efficiency
• Monitor workflow through telephony queues, emails, and relevant business systems
• Manage performance and behaviours in alignment with company policies
• Act as a point of escalation for both team members and customers
• Foster a culture of engagement within the team and contribute to meeting or exceeding KPIs
• Role model Blackwoods behaviours and adhere to HSW Regulations at all times

What you'll bring to your new role:

• Previous experience leading a team with a focus on customer excellence
• Strong coaching and development skills
• Proficient with Microsoft Office programs including Excel & PowerPoint (reporting required)
• Confident to collaborate with all stakeholders to resolve any issues
• High level of attention to detail and excellent communication skills
• Self-starter with plenty of initiative and desire to see tasks through to completion

CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Attractive permanent salary and incentives
• Flexible and hybrid working, with access to our ‘All Can Flex’ program
• Ability to purchase up to 4 weeks’ additional annual leave
• Attractive Wesfarmers share plans every year
• Highly successful Refer-A-Friend program – to earn up to $2,000 for each referral!
• Generous paid parental leave policy
• Regular team events, celebrations and BBQs
• Team member discount card to use at Kmart, Bunnings, Target & Officeworks
• Further Wesfarmers discounted offers from over 300 corporate partners
• Free onsite free parking and more!

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.