Address Providing tax file numbers.
Helping people lodge their tax return.
Helping people create their ABNs.
Obligations of a business.
Updating addresses.
MyGov and MyGov ID questions.
Examples of more difficult calls Tier 1 agents may take are:
Misused or compromised accounts e.g drivers licence was stolen.
Individuals ringing to find out where their tax return money is.
Helping individuals with deductions they can claim.
