Address About the position
Our Customer Engagement team is a critical link between our organisation and our customers. As a Customer Engagement Coordinator you will provide an exceptional customer experience throughout the customer journey, connecting customers with our relevant services and teams along the way to help them live their best life. Through your high level customer service skills you will acquire new customers and also retain existing customers. We’re a down to earth, passionate bunch and together we achieve positive outcomes for our customers.
This position is Permanent Full Time based at our Coolbinia Head Office
As an Customer Engagement Coordinator, you will:
Have a strong understanding of the value of customers;
Committed to working collectively towards Ability WA purpose and strategic initiatives.
Experience working in the disability, aged care or health sector with a working knowledge of the NDIS
Positive communication skills and an unwavering customer focus;
Ability to work autonomously as well as part of our team;
A skillful multi-tasker with great planning and organisational skills;
Proactive problem solver; and
Intermediate computer skills in Microsoft Office applications and Client Management Systems.
Benefits
Our employees are deeply connected with our vision and work passionately to support our customers to achieve their goals.
Along with a caring and values-drive culture, we have some great benefits:
Non-profit organisation salary packaging benefits up to a maximum of $18,550
3 wellness days
Leave loading, paid parental leave, return from parental leave bonuses and an employee assistance program
Flexible working arrangements
A genuine and supportive team culture
About You
What we’ll need to help kick-start your journey with us:
National Police Clearance no older than 6 months, Current Driver’s Licence, NDIS Workers Orientation Module, NDIS Worker Screening check and COVID-19 Vaccination Certificate
At Ability WA, we care about finding the right people to join us hence encourage you to apply even if you don’t meet 100% of our selection requirements.
To Apply
If you like what we’re about and think you’ll be a good fit, we’d love to meet you!
Click apply to submit your application including a resume and cover letter outlining your suitability for this position.
Questions?
Feel free to contact:
Ada Zimmermann, Customer Experience Manager, Ada.Zimmermann@abilitywa.com.au or call on 1300 106 106
Applications closing date: 21 February 2024
Who is Ability WA?
We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.
‘We reserve the right to extend or withdraw this advertisement prior to the closing date’
At Ability WA, we take pride in having a diverse workforce and celebrate the individuality of all people. We strongly encourage applications from people with disabilities, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community, people of all ages and diverse cultural and religious backgrounds.
Ability WA acknowledges the Traditional Owners and pays respect their leaders - past, present, and emerging
