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SalaryPlease be advised that scheduled maintenance is to be undertaken on Saturday 20th January 2024 from 5 AM to 8 AM (AWST) and the system will be unavailable during this window.
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Customer Engagement Coordinator
Salary: Level 4, $87,712 - $92,057 pa, PSCSAA
Location: Various Campuses
Unit/Division: Organisational Services
Work Type: Casual, Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
Position No: Pool Ref NRG007.24P
Closing Date: 2024-01-31 4:00 PM
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6 month appointment pool
We are establishing an appointment pool for vacancies that arise within the next 6 months. We may offer permanent, fixed term, full time, part time or casual appointments, with the possibility of a further term and/or permanency.
Work locations
Includes Broome, Derby, Fitzroy Crossing, Halls Creek, Karratha, Kununurra, Pundulmurra (South Hedland).
The Opportunities
Do you have experience in the Customer Service platform? Then we are looking for you to come and join our team.
This position is responsible for the coordination of Customer Engagement which encompasses customer service, integrated administrative operations and communications, providing quality information, and streamlined student registration processes.
The Customer Engagement Coordinator will collaborate with the Student Engagement and Student Operations Coordinators to strategically manage resources, meet business priorities, ensure excellence in customer service experience, and optimise student engagement.
To read more about this opportunity click on the attached Job Description Form (JDF) attached.
For Further Job Related Information
Please contact Lee-Anne Springer, Manager Marketing and Customer Engagement on (08) 9159 6735 or email
About us
Take charge of your future with North Regional TAFE and live in one of the most pristine, remote and exciting regions in our State.
At North Regional TAFE our purpose is to deliver innovative learning solutions for individuals, industry and communities that facilitate real employment outcomes by putting the student at the centre of everything we do.
We are driven by our passion for education, deliver more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.
Training is also offered in non-accredited programs, short courses, work-readiness programs, literacy and numeracy, and skill sets.
North Regional TAFE is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. People from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds are encouraged to apply.
As a measure to achieve equality, sections 51, 66R and 66ZP of the Equal Opportunity Act 1984 apply to this position. Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with a disability are strongly encouraged to apply and to indicate within their application to which diversity group they belong.
Find out more by visiting our website:
Work Benefits
Our employees are covered by industrial agreements providing a significant range of employment benefits including:
- Five (5) weeks paid leave
- Access to an additional 2 (two) weeks Accrued Days Off
- Air-conditioning allowance (subject to eligibility)
- Generous annual travel subsidy (subject to eligibility)
- District Allowance (subject to eligibility)
- Opportunities for professional development
- Tax reducing salary-packaging options
- 11% Superannuation
- Subject to eligibility
- Public Sector CSA Agreement 2021 and Government Officers’ Salaries, Allowances and Conditions Award 1989
- Department of Commerce Labour Relations advice Circular to Departments
- Current Rates as at 3 July 2015, Circular 3 of 2019 District Allowance Rates
Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.
Applicants are required to apply online and submit by the closing date detailed below.
- A comprehensive Resume including 2 (two) professional referees
- A written application addressing the selection criteria outlined in the attached Job Description Form
Please ensure your application documents are complete and ready for upload, prior to clicking on the Apply for Job button.
If you are experiencing any difficulties applying, please contact Establishment & Recruitment on (08) 9203 3735.
Other Conditions and Eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.
To be eligible for appointment Australian Citizenship, relevant visa or permanent residency is required.
This selection process may be used to identify suitable applicants for similar vacancies that arise within the next twelve months.
The onus is on the applicant to ensure that their application is submitted and received by the closing date and time. Late applications, proforma, faxed, hand delivered, posted and emailed applications will not be accepted.
