Customer Engagement Officer

• Full time permanent position based in Hindmarsh
• Join our Community Aged Care team in a newly created role 

• Flexible work arrangements: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.*
• Competitive salary packaging: Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays.
• Paid parental leave: Get the support you need to start or grow your family, with superannuation contributions included.
• Invest in yourself: Access paid study leave and up to $6,000 in financial education assistance.
• Career development: Grow your skills and progress your career with genuine opportunities across the organisation.
• Discounted benefits: Enjoy savings on motor vehicles, gym memberships, health insurance and more
• Employee Assistance Program: Get confidential support for you and your family

*AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operating environments across AnglicareSA. The suitability of different arrangements will depend on the position you are applying for, and team and customer requirements. You are encouraged to discuss your needs during the application process.

We are searching for a dedicated Customer Engagement Officer who shares our commitment to providing exceptional customer service within the Community Aged Care Health & Wellness sector. This role requires a passionate individual who places a strong emphasis on customer satisfaction and continuous improvement.

The ideal candidate will excel in interpersonal communication, with the ability to build rapport and effectively address feedback from older adults and their families. They should possess a thorough understanding of Aged Care legislation and standards, ensuring compliance and contributing to best practice initiatives.

Problem-solving skills are essential, as the role involves resolving customer concerns promptly and implementing effective solutions. The candidate should demonstrate a collaborative approach, fostering positive relationships across various levels of the organization and enhancing engagement with stakeholders.

As a Customer Engagement Officer, you will play a pivotal role in ensuring the satisfaction and feedback integration of older adults participating in our Community Aged Care Health & Wellness programs. Your primary responsibility will be to facilitate feedback processes, resolve concerns, and promote service excellence through proactive engagement and continuous improvement initiatives.

Qualifications in Customer Experience, Aged Care Services, or related fields, or equivalent practical experience demonstrating competence in customer-centric roles.

• Can do attitude
• Customer focused approach
• Willingness to learn
• Effective communication skills 

AnglicareSA, South Australia's leading social services provider, empowers over 50,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives.

From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because together, we change lives.

Please click on 'Apply' and submit your application by 9.00am on Monday the 8th of July

*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

We do not accept applications via email; for more information, please contact: Erin, Recruitment Business Partner at *************@anglicaresa.com.au     

You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.

YouBelong@AnglicareSA

At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women.