Customer Engagement Officer, Asksace

ABOUT US
The South Australian Certificate of Education Board (SACE Board) of South Australia's primary role is the provision of the South Australian Certificate of Education (SACE) to government, non-government and international schools.
Our purpose is to “shape education so that students thrive” which is achieved through working closely with our stakeholders to inspire, innovate and create the best outcomes for students and their communities so that SACE Graduates are capable to construct their own futures to contribute to a sustainable and socially just world.
The IMPACT you will drive at the SACE Board
The Customer Engagement Officer, askSACE is accountable to the Team Leader, askSACE for providing high-quality customer support service to stakeholders, data entry, processing of business information and contributing to a range of business process improvements that deliver service excellence to support the South Australian Certificate of Education (SACE).

What you will BRING

• Demonstrated interpersonal and communication skills with proven ability to provide clear and concise information and advice to a wide range of stakeholders including telephone, email and other written correspondence.
• Experience in supporting process improvement initiatives.
• Experience in the Microsoft Office Suite of applications including spreadsheet and database programs.
• Experience in using customer service software for call logging and job tracking.  

Qualifications
Nil 
Special Conditions

• Some out-of-hours work.
• The incumbent works under the SACE Board of South Australia Act 1983.
• Appointment is subject to a satisfactory Working with Children Check from the Department of Human Services and in accordance with the SACE Board policy.

What we can OFFER you!

• Working in an organisation that is vibrant, innovative and passionate about education.
• A supportive and dynamic team environment that values the work that you do.
• Professional development in accordance with the SACE Board, Learning and Development plan.
• Salary sacrifice benefits.
• Access to our Employee Assistance Program.

Remuneration
ASO3 classification level. Salary range $66,590 - $70,968 per annum plus superannuation.
This is a term vacancy up 14 March 2025.
ENQURIES to
Russell Long, Team Leader, Operations and Results, Russell.Long@sa.gov.au telephone (08) 8115 4925.
APPLYING with Us
If you are passionate about young people and their education, we want to hear from you!
A copy of the role description, Pre-Employment Declaration form and information on how to apply for positions at the SACE Board are available below. All applications must be submitted online via iworkforSA.