Customer Enquiry Officer

Parramatta, NSW, AU, 2150

You want a job that helps bring efficient and accessible transport services to millions of people.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.
 

In this role, you'll:

be working in a newly created permanent position as a Customer Enquiry Officer in the Regulatory Operations branch. This role responds to inquiries about camera enforcement programs and release of information requests from customers and stakeholders by providing initial information that complies with relevant Divisional policies and Regulations.

This role will see you respond to customer issues and inquiries from the public and other internal stakeholders around the camera enforcement program in a timely manner or, where necessary, escalate the more complex and contentious issues to the right channels.   Along with DRIVES, you will be using multiple systems for quality assurance, legislation and governance, reporting and  legal to investigate, interpret and calibrate sensitive information.

You will be someone who enjoys working in a highly productive team to ensure excellent customer service.

For more information on this position and business unit, view the role description.
 

About you

Your forensic attention to detail, ability to be flexible and the ability to juggle multiple tasks will see you excel in working within a highly productive team that prides itself on delivering ensure excellent customer service.

You are known for your investigative mind set and enjoy interpreting and communicating complex legislation to support stakeholders.

You enjoy working autonomously and enjoy being self-driven. This is a career role where opportunities to act in higher duties are available for the right candidate.

Please note that this role is based in Parramatta. Due to the operating system (DRIVES) this role is not offered remotely.
 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Sunday 10th March 2024.

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For more information about this role, please contact **************@TRANSPORT.NSW.GOV.AU.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

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