Who we are…Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO's one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.Life & Culture...At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:
- Hybrid work set up
- Paid Parental leave - 12 weeks primary, 6 weeks secondary
- Birthday leave, YOU day each year, as well as connecting people leave (up to 6 weeks working from anywhere)
- Inhouse Learning and Development initiatives
- ELMO Social and Diversity clubs
- Wellbeing initiatives such as boot camp, yoga etc.
- Mental Health/EAP programs
- Flare Benefits (great discounts, novated leasing, salary sacrifice)
Our values:- Obsess over customers - Everything we do is designed to positively impact our customers
- Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
- Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
- Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change
Please note: Our internal Talent Acquisition team has got this covered, we're not open to using an agency for this role.
Job DescriptionThe
Systems Trainer is responsible for the development and maintenance of training and resources and for facilitating training sessions (webinar and face-to-face) for customer system administrators.
Key Responsibilities:- Gaining and maintaining an in-depth knowledge of ELMO products
- Developing training material, including eLearning modules, knowledge articles, assessments, wikis and video tutorials
- Facilitating online and face-to-face training
- Working with the product team to keep up-to-date on, document and communicate product enhancements
- Maintaining the currency of training resources
- Participating in internal training initiatives to up skill other staff members
- Conducting training needs analysis
- Ensuring adherence with all published ELMO quality control standards and procedures
- Maintaining all records associated with training delivery
- Representing ELMO in all client communication in a manner befitting the Company's professional expectations
- Logging and maintaining records of all system-related troubleshooting (system errors, unexpected outcomes)
- Identifying and communicating suggestions for potential enhancements to functionality and capability
- Achieving individual and team KPIs as outlined in Performance Plans, as negotiated
- Participating in and delivering outcomes for other projects as may from time to time be assigned
- Ensure compliance with ELMO's information security privacy policies and procedures
Desired Skills and Experience- Undergraduate Qualification (HR, Business, Business Systems, IT disciplines preferred)
- Excellent communication skills (both written and verbal) to suit a wide range of people and contexts
- A strong systems mindset, capable of working closely with databases
- Customer service ethic and focus; client-driven
- Dedicated team player, with an ability to work autonomously
- Performance - and solutions-oriented
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