Customer Experience Centre Team Leader

Job Title

Customer Experience Centre Team Leader

Job Description Summary

Join us as a Customer Experience Centre Team Leader! Lead, motivate, and develop a dynamic team to deliver exceptional service. Apply now!

Job Description

At Cushman and Wakefield, we believe that exceptional customer service is the cornerstone of our success. We are a dynamic and innovative company dedicated to providing top-notch experiences for our customers. Join us in our mission to exceed customer expectations and drive our customer satisfaction to new heights.

Job Overview

We are looking for an enthusiastic and motivated Customer Experience Centre Team Leader to join our vibrant team. The ideal candidate will be passionate about delivering excellent customer service, capable of leading a team, and committed to fostering a positive work environment.

This role is a contract role until the 13th of July 2025

Key Responsibilities

• Team Leadership: Lead, mentor, and motivate a team of customer service representatives to ensure they deliver exceptional service.

• Performance Management: Monitor team performance, provide regular feedback, and conduct performance reviews to ensure KPIs and SLAs are met.

• Training and Development: Develop and implement training programs to enhance the skills and knowledge of the customer service team.

• Process Improvement: Identify areas for process improvement and work collaboratively with other departments to implement changes.

• Reporting: Prepare and present regular reports on team performance, customer feedback, and operational metrics.

• Shift Management: Manage team schedules, ensuring adequate coverage for all shifts.

About You:

• Minimum of 3-5 years in a customer service role, with at least 2 years in a supervisory or Team Leader position.

• Excellent leadership and interpersonal skills.

• Strong problem-solving abilities and conflict-resolution skills.

• Proficient in using customer service software and CRM systems.

• Excellent verbal and written communication skills.

• Ability to work in a fast-paced and dynamic environment.

• Customer-focused mindset.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

• Competitive salary and opportunity for career progression

• 4 weeks annual leave a year (pro rata for part time employees)

• Being part of a growing global company

• A Supportive and flexible environment;

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.