AddressCustomer Experience Consultant
Flexible work arrangements – work from home or the office.
Jarvis is a privately owned and operated leading automotive group in South Australia with dealerships located across metropolitan and regional SA. Our philosophy is to excel in the motor vehicle industry and to ensure that excellent service is provided to our customers. We are seeking a friendly, efficient and courteous Customer Experience Consultant to join our vibrant team.
As our Group and the popularity of the brands we represent continues to grow, you will be at the forefront of our commitment to delivering the highest level of service to our valued customers.
Outstanding communication and customer service skills are essential along with computer knowledge. Our incredible consultants are the first point of contact with our customers, meaning the types of calls they get in a day are nice and varied – there is never a dull moment!
The Role
As the Customer Experience Consultant, you will:
- Be responsible for inbound and outbound calls and online appointments
- Lead conversations confidently and secure appointments
- Process service bookings and customer queries
- Demonstrate a genuine desire to meet and exceed customer expectations
Skills & Experience
- Superior customer service skills
- Excellent communication and interpersonal skills
- Sales and negotiation skills
- Positive attitude
- Practical knowledge of Microsoft Office applications (Word, Excel, Outlook)
- Excellent typing skills, minimum 40 wpm
- Familiarity with the Automotive Industry (desirable not essential)
What We Offer
- Extensive training in our automotive service processes
- A supportive and collaborative team environment.
- Access to ongoing professional development and career progression within a South Australian leading Organisation
- Employee vehicle purchase policy
If you enjoy working within a supportive team and pride yourself on the highest level of customer service, please submit your application to **********@jarviscars.com.au.
We thank those who apply and advise only shortlisted applicants will be notified.
