AddressMaxima is an Australia-wide not-for-profit community organisation and NDIS Provider. We operate on the ground in more than 70 locations across Australia, working towards a more inclusive Australia by supporting people into meaningful employment and providing better opportunities for economic and community participation. We reframe what’s possible for job seekers, NDIS participants and employers. We build our services around what you need, your goals and your strengths.
Maxima’s expanding footprint over its 35-year history enabling a significant extension of services to new and existing clients and customers. Maxima’s scope includes Temporary and Permanent Recruitment, Apprenticeships and Traineeships, NDIS plan support coordination and health services to people living with disability through Allied Health Services, First Nations Employment Services and Specialised Employment Services including DES, NDIS and employability training. Our combined offering is one of the most extensive not-for-profit recruitment, training and employment services in Australia, employing 480 staff nationally.
Maxima is driven by a desire to make a real difference and our staff are rewarded every day by the life-changing outcomes we create for our customers.
- Based in Hindmarsh, SA
- Flexible working arrangements, family-friendly organisation
About the role:
Based at Maxima’s head office, you will assist the Customer Experience and Quality Team Manager to ensure customers receive industry best servicing experiences within Joblink Employment Service programs. This will include monitoring customer satisfaction to ensure customers receive a person-centric, customer focused quality and valued service, through phone call and survey feedback, focus groups and documentation review and reporting on insights to identify continuous improvement. With an understanding and empathetic approach, you will be responsible for raising any areas of concern, including complaints, to ensure activities comply and integrate with the National Standards for Disability Services and other Employment Program specific standards, along with assisting with the development of relevant policies, procedures and forms and the preparation of regular.
What you’ll need to succeed:
An engaging and personable team player, you will have highly developed interpersonal and communication skills, teamed with the ability to quickly build rapport with customers. With an in-depth understanding of customer service principles and practices, you will have knowledge in evidence-based best practice Customer Experience strategies to assist you in monitoring adherence with relevant service standards and programs, coupled with the skills to effectively present information to customers and staff. Experience in Disability Employment Services or Employment Services industry and an understanding of the Department’s IT System (ESS) is desirable, however, proven experience in providing exceptional Customer Experience via various communication channels, high organisational skills and an ability to learn and be adaptative, will also see you succeed in the role.
What We Offer
- A purpose driven work environment where you can make a real impact
- Competitive salary and benefits package inclusive of; Salary Sacrifice, Annual Leave Loading and Volunteering Leave
- Employee Assistance Program
- Professional, positive, and community-focused culture
- Training and development opportunities
How to Apply
Click ‘Apply Now’ to complete our online application form and attach a copy of your resume and cover letter.
Maxima believes in the strength of a diverse workforce. We welcome applicants who have a disability, identify as First Nations, are from culturally and linguistically diverse backgrounds or are members of the LGBTQIA+ community. The life experiences of our employees help us build strong relationships with our customers and enables us to deliver services that benefit all members of our community.
